THE RIPPLE EFFECT: TRANSFORMING LIVES, STRENGTHENING COMMUNITIES

As we reflect on the past year, one powerful truth continues to guide our work at Safehaven: when one person notices, everything can change. This belief shaped the launch of our One in 100 campaign last year – a city-wide initiative rooted in a striking reality: one in every 100 children in Canada is medically complex. 

Too often, these children go unseen. But when even one person chooses to notice, the impact can ripple outward, inspiring compassion, inclusion and collective action. If you haven’t seen this extraordinary video yet, I encourage you to watch it! It demonstrates the vision we hold at Safehaven – that no child is ever left behind. That every child is seen. 

To bring this message to life, we also created a powerful seek-and-find storybook – a nod to the nostalgic series so many of us grew up with.

This one-of-a-kind publication explores the real experiences of children with medical complexities, their daily challenges, and the vital importance of inclusive, community-based care. The storybook captured hearts across Toronto, embraced by local schools, bookstores, Vaughan and Toronto Public Libraries. Images from the book were shared widely across our city on billboards, buses, streetcars, and subways. 

But awareness is just one part of the ripple. Behind the scenes, Safehaven has made transformative strides to enhance the quality, standards and reach of our programs. Over the past year, we strengthened partnerships with health care organizations, developed innovative service models, and embedded new training initiatives across our team. We enhanced our policies, aligned more closely with most recent best practices, and reinforced a culture of continuous improvement. Every decision was grounded in a singular goal: delivering exceptional care to individuals with the most complex medical needs. 

Together, these advancements are setting a new benchmark for excellence in community-based care. We are leading the way, and building a system of care that adapts, innovates and advances care for the medically complex. 

As we grow in our ambition and impact, we also recognize the critical need to expand our physical capacity to meet rising demand. That’s why Safehaven is currently working on a redevelopment proposal that will allow us to grow our spaces and services – ensuring that more medically complex individuals and their families can access the care they deserve, right in their communities.

To our supporters, partners, and community champions: thank you. Your belief in our mission fuels every step forward. Because of you, the ripple effect is real – and growing. And because of you, the one in 100 will never be left behind.

We look ahead to 2025 with gratitude and resolve, knowing that our collective impact is only just beginning.

Warmly,

Susan Bisaillon,
President & CEO

Marelize Konig,
Chair of the Board

THE RIPPLE EFFECT: TRANSFORMING LIVES, STRENGTHENING COMMUNITIES

As we reflect on the past year, one powerful truth continues to guide our work at Safehaven: when one person notices, everything can change. This belief shaped the launch of our One in 100 campaign last year – a city-wide initiative rooted in a striking reality: one in every 100 children in Canada is medically complex. 

Too often, these children go unseen. But when even one person chooses to notice, the impact can ripple outward, inspiring compassion, inclusion and collective action. If you haven’t seen this extraordinary video yet, I encourage you to watch it! It demonstrates the vision we hold at Safehaven – that no child is ever left behind. That every child is seen. 

To bring this message to life, we also created a powerful seek-and-find storybook – a nod to the nostalgic series so many of us grew up with.

This one-of-a-kind publication explores the real experiences of children with medical complexities, their daily challenges, and the vital importance of inclusive, community-based care. The storybook captured hearts across Toronto, embraced by local schools, bookstores, Vaughan and Toronto Public Libraries. Images from the book were shared widely across our city on billboards, buses, streetcars, and subways. 

But awareness is just one part of the ripple. Behind the scenes, Safehaven has made transformative strides to enhance the quality, standards and reach of our programs. Over the past year, we strengthened partnerships with health care organizations, developed innovative service models, and embedded new training initiatives across our team. We enhanced our policies, aligned more closely with most recent best practices, and reinforced a culture of continuous improvement. Every decision was grounded in a singular goal: delivering exceptional care to individuals with the most complex medical needs. 

Together, these advancements are setting a new benchmark for excellence in community-based care. We are leading the way, and building a system of care that adapts, innovates and advances care for the medically complex. 

As we grow in our ambition and impact, we also recognize the critical need to expand our physical capacity to meet rising demand. That’s why Safehaven is currently working on a redevelopment proposal that will allow us to grow our spaces and services – ensuring that more medically complex individuals and their families can access the care they deserve, right in their communities.

To our supporters, partners, and community champions: thank you. Your belief in our mission fuels every step forward. Because of you, the ripple effect is real – and growing. And because of you, the one in 100 will never be left behind.

We look ahead to 2025 with gratitude and resolve, knowing that our collective impact is only just beginning.

Warmly,

Susan Bisaillon,
President & CEO

Marelize Konig,
Chair of the Board

THE RIPPLE EFFECT: TRANSFORMING LIVES, STRENGTHENING COMMUNITIES

As we reflect on the past year, one powerful truth continues to guide our work at Safehaven: when one person notices, everything can change. This belief shaped the launch of our One in 100 campaign last year – a city-wide initiative rooted in a striking reality: one in every 100 children in Canada is medically complex. 

Too often, these children go unseen. But when even one person chooses to notice, the impact can ripple outward, inspiring compassion, inclusion and collective action. If you haven’t seen this extraordinary video yet, I encourage you to watch it! It demonstrates the vision we hold at Safehaven – that no child is ever left behind. That every child is seen. 

To bring this message to life, we also created a powerful seek-and-find storybook – a nod to the nostalgic series so many of us grew up with.

This one-of-a-kind publication explores the real experiences of children with medical complexities, their daily challenges, and the vital importance of inclusive, community-based care. The storybook captured hearts across Toronto, embraced by local schools, bookstores, Vaughan and Toronto Public Libraries. Images from the book were shared widely across our city on billboards, buses, streetcars, and subways. 

But awareness is just one part of the ripple. Behind the scenes, Safehaven has made transformative strides to enhance the quality, standards and reach of our programs. Over the past year, we strengthened partnerships with health care organizations, developed innovative service models, and embedded new training initiatives across our team. We enhanced our policies, aligned more closely with most recent best practices, and reinforced a culture of continuous improvement. Every decision was grounded in a singular goal: delivering exceptional care to individuals with the most complex medical needs. 

Together, these advancements are setting a new benchmark for excellence in community-based care. We are leading the way, and building a system of care that adapts, innovates and advances care for the medically complex. 

As we grow in our ambition and impact, we also recognize the critical need to expand our physical capacity to meet rising demand. That’s why Safehaven is currently working on a redevelopment proposal that will allow us to grow our spaces and services – ensuring that more medically complex individuals and their families can access the care they deserve, right in their communities.

To our supporters, partners, and community champions: thank you. Your belief in our mission fuels every step forward. Because of you, the ripple effect is real – and growing. And because of you, the one in 100 will never be left behind.

We look ahead to 2025 with gratitude and resolve, knowing that our collective impact is only just beginning.

Warmly,

Susan Bisaillon,
President & CEO

Marelize Konig,
Chair of the Board

THE RIPPLE EFFECT: TRANSFORMING LIVES, STRENGTHENING COMMUNITIES

As we reflect on the past year, one powerful truth continues to guide our work at Safehaven: when one person notices, everything can change. This belief shaped the launch of our One in 100 campaign last year – a city-wide initiative rooted in a striking reality: one in every 100 children in Canada is medically complex. 

Too often, these children go unseen. But when even one person chooses to notice, the impact can ripple outward, inspiring compassion, inclusion and collective action. If you haven’t seen this extraordinary video yet, I encourage you to watch it! It demonstrates the vision we hold at Safehaven – that no child is ever left behind. That every child is seen. 

To bring this message to life, we also created a powerful seek-and-find storybook – a nod to the nostalgic series so many of us grew up with.

This one-of-a-kind publication explores the real experiences of children with medical complexities, their daily challenges, and the vital importance of inclusive, community-based care. The storybook captured hearts across Toronto, embraced by local schools, bookstores, Vaughan and Toronto Public Libraries. Images from the book were shared widely across our city on billboards, buses, streetcars, and subways. 

But awareness is just one part of the ripple. Behind the scenes, Safehaven has made transformative strides to enhance the quality, standards and reach of our programs. Over the past year, we strengthened partnerships with health care organizations, developed innovative service models, and embedded new training initiatives across our team. We enhanced our policies, aligned more closely with most recent best practices, and reinforced a culture of continuous improvement. Every decision was grounded in a singular goal: delivering exceptional care to individuals with the most complex medical needs. 

Together, these advancements are setting a new benchmark for excellence in community-based care. We are leading the way, and building a system of care that adapts, innovates and advances care for the medically complex. 

As we grow in our ambition and impact, we also recognize the critical need to expand our physical capacity to meet rising demand. That’s why Safehaven is currently working on a redevelopment proposal that will allow us to grow our spaces and services – ensuring that more medically complex individuals and their families can access the care they deserve, right in their communities.

To our supporters, partners, and community champions: thank you. Your belief in our mission fuels every step forward. Because of you, the ripple effect is real – and growing. And because of you, the one in 100 will never be left behind.

We look ahead to 2025 with gratitude and resolve, knowing that our collective impact is only just beginning.

Warmly,

Susan Bisaillon,
President & CEO

Marelize Konig,
Chair of the Board

DRIVING CHANGE: A YEAR OF PROGRESS AND PARTNERSHIPS

  • Launched our first-ever creative campaign, One
    in 100.

  • Published One in 100 seek-and-find book to help
    raise awareness about the one in 100 children in
    Canada who are medically complex.

  • Expanded Transitional Care for Medically Complex Children (TCMCC) beyond Toronto to McMaster’s Children’s Hospital.


  • Partnered with Holland Bloorview on an integrated regional approach to the respite program to support the most vulnerable children and their families.

  • Welcomed new pediatric and adult residential clients at Etobicoke, Woodbridge, North York and Vaughan locations.

  • Advanced nursing model to support the most medically complex clients, with 45% of the frontline workforce now made up of nurses.

  • Improved operational effectiveness by adopting
    automated finance and payroll processes.

  • Expanded our adult program at our Thornhill location.

  • Enhanced education program for clinical staff supported by specially educated nurse educators.

  • Introduced Electronic Medication Administration
    Record (eMAR) and piloted at our Clayland site.

  • Growing our partnership with Reena to expand adult capacity for individuals with
    medical complexity to live in the community.

  • Advancing a new partnership with North York General Hospital on the first program for young adults with medical complexities with the
    goal of reducing Emergency Room visits and building system capacity.

  • Enhancing partnership to advance care for our palliative clients.

  • Implemented an Electronic Incident Reporting system to ensure more accurate and timely reporting, while enhancing transparency and accountability.

  • Implemented a Continuous Readiness Plan for Accreditation, children’s licensing and Quality Assurance Measures to advance a culture of quality and safety across the organization.

  • Participated in the Canadian Centre for Caregiving Excellence (CCCE) and Destination Toronto’s Relax,
    Recharge, Renew program, providing eligible families with access to free respite care and a much-needed weekend away.

DRIVING CHANGE: A YEAR OF PROGRESS AND PARTNERSHIPS

  • Launched our first-ever creative campaign, One
    in 100.

  • Published One in 100 seek-and-find book to help
    raise awareness about the one in 100 children in
    Canada who are medically complex.

  • Expanded Transitional Care for Medically Complex Children (TCMCC) beyond Toronto to McMaster’s Children’s Hospital.


  • Partnered with Holland Bloorview on an integrated regional approach to the respite program to support the most vulnerable children and their families.

  • Welcomed new pediatric and adult residential clients at Etobicoke, Woodbridge, North York and Vaughan locations.

  • Advanced nursing model to support the most medically complex clients, with 45% of the frontline workforce now made up of nurses.

  • Improved operational effectiveness by adopting
    automated finance and payroll processes.

  • Expanded our adult program at our Thornhill location.

  • Enhanced education program for clinical staff supported by specially educated nurse educators.

  • Introduced Electronic Medication Administration
    Record (eMAR) and piloted at our Clayland site.

  • Growing our partnership with Reena to expand adult capacity for individuals with
    medical complexity to live in the community.

  • Advancing a new partnership with North York General Hospital on the first program for young adults with medical complexities with the
    goal of reducing Emergency Room visits and building system capacity.

  • Enhancing partnership to advance care for our palliative clients.

  • Implemented an Electronic Incident Reporting system to ensure more accurate and timely reporting, while enhancing transparency and accountability.

  • Implemented a Continuous Readiness Plan for Accreditation, children’s licensing and Quality Assurance Measures to advance a culture of quality and safety across the organization.

  • Participated in the Canadian Centre for Caregiving Excellence (CCCE) and Destination Toronto’s Relax,
    Recharge, Renew program, providing eligible families with access to free respite care and a much-needed weekend away.

DRIVING CHANGE: A YEAR OF PROGRESS AND PARTNERSHIPS

  • Launched our first-ever creative campaign, One
    in 100.

  • Published One in 100 seek-and-find book to help
    raise awareness about the one in 100 children in
    Canada who are medically complex.

  • Expanded Transitional Care for Medically Complex Children (TCMCC) beyond Toronto to McMaster’s Children’s Hospital.


  • Partnered with Holland Bloorview on an integrated regional approach to the respite program to support the most vulnerable children and their families.

  • Welcomed new pediatric and adult residential clients at Etobicoke, Woodbridge, North York and Vaughan locations.

  • Advanced nursing model to support the most medically complex clients, with 45% of the frontline workforce now made up of nurses.

  • Improved operational effectiveness by adopting
    automated finance and payroll processes.

  • Expanded our adult program at our Thornhill location.

  • Enhanced education program for clinical staff supported by specially educated nurse educators.

  • Introduced Electronic Medication Administration
    Record (eMAR) and piloted at our Clayland site.

  • Growing our partnership with Reena to expand adult capacity for individuals with
    medical complexity to live in the community.

  • Advancing a new partnership with North York General Hospital on the first program for young adults with medical complexities with the
    goal of reducing Emergency Room visits and building system capacity.

  • Enhancing partnership to advance care for our palliative clients.

  • Implemented an Electronic Incident Reporting system to ensure more accurate and timely reporting, while enhancing transparency and accountability.

  • Implemented a Continuous Readiness Plan for Accreditation, children’s licensing and Quality Assurance Measures to advance a culture of quality and safety across the organization.

  • Participated in the Canadian Centre for Caregiving Excellence (CCCE) and Destination Toronto’s Relax,
    Recharge, Renew program, providing eligible families with access to free respite care and a much-needed weekend away.

DRIVING CHANGE: A YEAR OF PROGRESS AND PARTNERSHIPS

  • Launched our first-ever creative campaign, One
    in 100.

  • Published One in 100 seek-and-find book to help
    raise awareness about the one in 100 children in
    Canada who are medically complex.

  • Expanded Transitional Care for Medically Complex Children (TCMCC) beyond Toronto to McMaster’s Children’s Hospital.


  • Partnered with Holland Bloorview on an integrated regional approach to the respite program to support the most vulnerable children and their families.

  • Welcomed new pediatric and adult residential clients at Etobicoke, Woodbridge, North York and Vaughan locations.

  • Advanced nursing model to support the most medically complex clients, with 45% of the frontline workforce now made up of nurses.

  • Improved operational effectiveness by adopting
    automated finance and payroll processes.

  • Expanded our adult program at our Thornhill location.

  • Enhanced education program for clinical staff supported by specially educated nurse educators.

  • Introduced Electronic Medication Administration
    Record (eMAR) and piloted at our Clayland site.

  • Growing our partnership with Reena to expand adult capacity for individuals with
    medical complexity to live in the community.

  • Advancing a new partnership with North York General Hospital on the first program for young adults with medical complexities with the
    goal of reducing Emergency Room visits and building system capacity.

  • Enhancing partnership to advance care for our palliative clients.

  • Implemented an Electronic Incident Reporting system to ensure more accurate and timely reporting, while enhancing transparency and accountability.

  • Implemented a Continuous Readiness Plan for Accreditation, children’s licensing and Quality Assurance Measures to advance a culture of quality and safety across the organization.

  • Participated in the Canadian Centre for Caregiving Excellence (CCCE) and Destination Toronto’s Relax,
    Recharge, Renew program, providing eligible families with access to free respite care and a much-needed weekend away.

BY THE NUMBERS

Residential care provides a safe, supportive home-like environment where clients receive 24/7 medical and personal care. It’s a place where children with significant health needs can live comfortably, receive specialized support, and be part of a caring community that feels like family.

Respite care provides short-term stays for medically complex children, giving families a break while ensuring their child receives expert care in a safe, home-like environment. It’s a chance for kids to enjoy new experiences and social connections while their caregivers recharge, knowing their child is in good hands.

Transitional care helps medically complex children move from hospital to home by providing a safe, supportive place where they receive medical care,therapy, and family training. It bridges the gap between intensive hospital care and everyday life, ensuring families feel confident and prepared to care for their child at home.

Transitional Care
Admitted clients directly from
pediatric intensive care units
(PICU), acute and specialty
rehabilitation hospital beds,
freeing up capacity in the
children’s hospital system.

120 days is the average length
of stay in the TCMCC program.

13 successful transitions to
a family home or Safehaven
site to live permanently.

Repite Care
5 days is the average length
of stay in respite.

Residential Care
60 clients cared for across
six sites in the GTA.

100% of clients have more
than one diagnosis.

58% of clients on
life-saving technology
such as tracheostomies,
ventilators and g-tubes.

Over 800 medical
appointments supported,
including specialists such
as neurologist, audiologist,
urologist, respirologist,
neuromuscular, physiotherapy,
ophthalmology, nutritionist,
occupational therapy.

Most common medical conditions supported:
Cerebral Palsy
Spinal Muscular Atrophy
Ventilation Dependency
GERD (Gastroesophageal Reflux Disease)
Seizure Disorder
Scoliosis
Quadriplegia
Developmental Delay

Safehaven’s model of care has been developing to support more medically complex clients. In 2020, nurses made up 20% of the nursing workforce. Today, nurses make up 50% of the workforce.

BY THE NUMBERS

Residential care provides a safe, supportive home-like environment where clients receive 24/7 medical and personal care. It’s a place where children with significant health needs can live comfortably, receive specialized support, and be part of a caring community that feels like family.

Respite care provides short-term stays for medically complex children, giving families a break while ensuring their child receives expert care in a safe, home-like environment. It’s a chance for kids to enjoy new experiences and social connections while their caregivers recharge, knowing their child is in good hands.

Transitional care helps medically complex children move from hospital to home by providing a safe, supportive place where they receive medical care,therapy, and family training. It bridges the gap between intensive hospital care and everyday life, ensuring families feel confident and prepared to care for their child at home.

Transitional Care
Admitted clients directly from
pediatric intensive care units
(PICU), acute and specialty
rehabilitation hospital beds,
freeing up capacity in the
children’s hospital system.

120 days is the average length
of stay in the TCMCC program.

13 successful transitions to
a family home or Safehaven
site to live permanently.

Repite Care
5 days is the average length
of stay in respite.

Residential Care
60 clients cared for across
six sites in the GTA.

100% of clients have more
than one diagnosis.

58% of clients on
life-saving technology
such as tracheostomies,
ventilators and g-tubes.

Over 800 medical
appointments supported,
including specialists such
as neurologist, audiologist,
urologist, respirologist,
neuromuscular, physiotherapy,
ophthalmology, nutritionist,
occupational therapy.

Most common medical conditions supported:
Cerebral Palsy
Spinal Muscular Atrophy
Ventilation Dependency
GERD (Gastroesophageal Reflux Disease)
Seizure Disorder
Scoliosis
Quadriplegia
Developmental Delay

Safehaven’s model of care has been developing to support more medically complex clients. In 2020, nurses made up 20% of the nursing workforce. Today, nurses make up 50% of the workforce.

BY THE NUMBERS

Residential care provides a safe, supportive home-like environment where clients receive 24/7 medical and personal care. It’s a place where children with significant health needs can live comfortably, receive specialized support, and be part of a caring community that feels like family.

Respite care provides short-term stays for medically complex children, giving families a break while ensuring their child receives expert care in a safe, home-like environment. It’s a chance for kids to enjoy new experiences and social connections while their caregivers recharge, knowing their child is in good hands.

Transitional care helps medically complex children move from hospital to home by providing a safe, supportive place where they receive medical care,therapy, and family training. It bridges the gap between intensive hospital care and everyday life, ensuring families feel confident and prepared to care for their child at home.

Transitional Care
Admitted clients directly from
pediatric intensive care units
(PICU), acute and specialty
rehabilitation hospital beds,
freeing up capacity in the
children’s hospital system.

120 days is the average length
of stay in the TCMCC program.

13 successful transitions to
a family home or Safehaven
site to live permanently.

Repite Care
5 days is the average length
of stay in respite.

Residential Care
60 clients cared for across
six sites in the GTA.

100% of clients have more
than one diagnosis.

58% of clients on
life-saving technology
such as tracheostomies,
ventilators and g-tubes.

Over 800 medical
appointments supported,
including specialists such
as neurologist, audiologist,
urologist, respirologist,
neuromuscular, physiotherapy,
ophthalmology, nutritionist,
occupational therapy.

Most common medical conditions supported:
Cerebral Palsy
Spinal Muscular Atrophy
Ventilation Dependency
GERD (Gastroesophageal Reflux Disease)
Seizure Disorder
Scoliosis
Quadriplegia
Developmental Delay

Safehaven’s model of care has been developing to support more medically complex clients. In 2020, nurses made up 20% of the nursing workforce. Today, nurses make up 50% of the workforce.

BY THE NUMBERS

Residential care provides a safe, supportive home-like environment where clients receive 24/7 medical and personal care. It’s a place where children with significant health needs can live comfortably, receive specialized support, and be part of a caring community that feels like family.

Respite care provides short-term stays for medically complex children, giving families a break while ensuring their child receives expert care in a safe, home-like environment. It’s a chance for kids to enjoy new experiences and social connections while their caregivers recharge, knowing their child is in good hands.

Transitional care helps medically complex children move from hospital to home by providing a safe, supportive place where they receive medical care,therapy, and family training. It bridges the gap between intensive hospital care and everyday life, ensuring families feel confident and prepared to care for their child at home.

Transitional Care
Admitted clients directly from
pediatric intensive care units
(PICU), acute and specialty
rehabilitation hospital beds,
freeing up capacity in the
children’s hospital system.

120 days is the average length
of stay in the TCMCC program.

13 successful transitions to
a family home or Safehaven
site to live permanently.

Repite Care
5 days is the average length
of stay in respite.

Residential Care
60 clients cared for across
six sites in the GTA.

100% of clients have more
than one diagnosis.

58% of clients on
life-saving technology
such as tracheostomies,
ventilators and g-tubes.

Over 800 medical
appointments supported,
including specialists such
as neurologist, audiologist,
urologist, respirologist,
neuromuscular, physiotherapy,
ophthalmology, nutritionist,
occupational therapy.

Most common medical conditions supported:
Cerebral Palsy
Spinal Muscular Atrophy
Ventilation Dependency
GERD (Gastroesophageal Reflux Disease)
Seizure Disorder
Scoliosis
Quadriplegia
Developmental Delay

Safehaven’s model of care has been developing to support more medically complex clients. In 2020, nurses made up 20% of the nursing workforce. Today, nurses make up 50% of the workforce.

WHERE HOPE LIVES

For over 35 years, Safehaven has been a leader in providing high-quality, inclusive care for individuals with complex medical needs and developmental disabilities. With six locations across the Greater Toronto Area, we offer a wide range of services – including respite care, residential care, and transitional care – that help our clients thrive and support families when they need it most. At the heart of our work is a commitment to compassion, dignity, and belonging for children, youth, and adults who often fall through the cracks of traditional healthcare and social support systems.

Safehaven has expanded our services and programs in recent years to care for more medically complex children with multiple health conditions and is considered the go-to agency for care in the community.

This year, we took that commitment even further with the launch of our One in 100 campaign – a bold and transformative initiative designed to shine a light on the experiences of individuals living with medical complexities. This campaign wasn’t just about storytelling – it was about shifting perspectives, sparking critical conversations, and championing the importance of community-based care.

At the heart of this was the publication of a one-of-a-kind storybook with its own twist on the nostalgic seek-and-find children’s series, to raise awareness around the number of children impacted by medical complexities, the challenges they face and the impact compassionate care in the community plays in ensuring they can live a fulfilling life.

This book has not only resonated deeply within our community but has also gained international recognition, winning multiple awards for its compelling storytelling and meaningful message. The response has been overwhelming, and we are incredibly proud of the conversations it has sparked.

One in 100 has created ripple effects across the sector and beyond. It opened new doors for collaboration, media engagement, and advocacy, while drawing attention to the critical issues faced by children with medical complexities. Most importantly, it brought more people into Safehaven’s story – supporters, donors, and partners who now stand with us in our mission.

This campaign was more than a moment – it was a movement. It has set a new precedent for how we communicate, connect, and advocate. And as we look ahead, we are energized to keep the momentum going, creating lasting change and ensuring that the voices of the one in 100 are heard, seen, and celebrated.

WHERE HOPE LIVES

For over 35 years, Safehaven has been a leader in providing high-quality, inclusive care for individuals with complex medical needs and developmental disabilities. With six locations across the Greater Toronto Area, we offer a wide range of services – including respite care, residential care, and transitional care – that help our clients thrive and support families when they need it most. At the heart of our work is a commitment to compassion, dignity, and belonging for children, youth, and adults who often fall through the cracks of traditional healthcare and social support systems.

Safehaven has expanded our services and programs in recent years to care for more medically complex children with multiple health conditions and is considered the go-to agency for care in the community.

This year, we took that commitment even further with the launch of our One in 100 campaign – a bold and transformative initiative designed to shine a light on the experiences of individuals living with medical complexities. This campaign wasn’t just about storytelling – it was about shifting perspectives, sparking critical conversations, and championing the importance of community-based care.

At the heart of this was the publication of a one-of-a-kind storybook with its own twist on the nostalgic seek-and-find children’s series, to raise awareness around the number of children impacted by medical complexities, the challenges they face and the impact compassionate care in the community plays in ensuring they can live a fulfilling life.

This book has not only resonated deeply within our community but has also gained international recognition, winning multiple awards for its compelling storytelling and meaningful message. The response has been overwhelming, and we are incredibly proud of the conversations it has sparked.

One in 100 has created ripple effects across the sector and beyond. It opened new doors for collaboration, media engagement, and advocacy, while drawing attention to the critical issues faced by children with medical complexities. Most importantly, it brought more people into Safehaven’s story – supporters, donors, and partners who now stand with us in our mission.

This campaign was more than a moment – it was a movement. It has set a new precedent for how we communicate, connect, and advocate. And as we look ahead, we are energized to keep the momentum going, creating lasting change and ensuring that the voices of the one in 100 are heard, seen, and celebrated.

WHERE HOPE LIVES

For over 35 years, Safehaven has been a leader in providing high-quality, inclusive care for individuals with complex medical needs and developmental disabilities. With six locations across the Greater Toronto Area, we offer a wide range of services – including respite care, residential care, and transitional care – that help our clients thrive and support families when they need it most. At the heart of our work is a commitment to compassion, dignity, and belonging for children, youth, and adults who often fall through the cracks of traditional healthcare and social support systems.

Safehaven has expanded our services and programs in recent years to care for more medically complex children with multiple health conditions and is considered the go-to agency for care in the community.

This year, we took that commitment even further with the launch of our One in 100 campaign – a bold and transformative initiative designed to shine a light on the experiences of individuals living with medical complexities. This campaign wasn’t just about storytelling – it was about shifting perspectives, sparking critical conversations, and championing the importance of community-based care.

At the heart of this was the publication of a one-of-a-kind storybook with its own twist on the nostalgic seek-and-find children’s series, to raise awareness around the number of children impacted by medical complexities, the challenges they face and the impact compassionate care in the community plays in ensuring they can live a fulfilling life.

This book has not only resonated deeply within our community but has also gained international recognition, winning multiple awards for its compelling storytelling and meaningful message. The response has been overwhelming, and we are incredibly proud of the conversations it has sparked.

One in 100 has created ripple effects across the sector and beyond. It opened new doors for collaboration, media engagement, and advocacy, while drawing attention to the critical issues faced by children with medical complexities. Most importantly, it brought more people into Safehaven’s story – supporters, donors, and partners who now stand with us in our mission.

This campaign was more than a moment – it was a movement. It has set a new precedent for how we communicate, connect, and advocate. And as we look ahead, we are energized to keep the momentum going, creating lasting change and ensuring that the voices of the one in 100 are heard, seen, and celebrated.

WHERE HOPE LIVES

For over 35 years, Safehaven has been a leader in providing high-quality, inclusive care for individuals with complex medical needs and developmental disabilities. With six locations across the Greater Toronto Area, we offer a wide range of services – including respite care, residential care, and transitional care – that help our clients thrive and support families when they need it most. At the heart of our work is a commitment to compassion, dignity, and belonging for children, youth, and adults who often fall through the cracks of traditional healthcare and social support systems.

Safehaven has expanded our services and programs in recent years to care for more medically complex children with multiple health conditions and is considered the go-to agency for care in the community.

This year, we took that commitment even further with the launch of our One in 100 campaign – a bold and transformative initiative designed to shine a light on the experiences of individuals living with medical complexities. This campaign wasn’t just about storytelling – it was about shifting perspectives, sparking critical conversations, and championing the importance of community-based care.

At the heart of this was the publication of a one-of-a-kind storybook with its own twist on the nostalgic seek-and-find children’s series, to raise awareness around the number of children impacted by medical complexities, the challenges they face and the impact compassionate care in the community plays in ensuring they can live a fulfilling life.

This book has not only resonated deeply within our community but has also gained international recognition, winning multiple awards for its compelling storytelling and meaningful message. The response has been overwhelming, and we are incredibly proud of the conversations it has sparked.

One in 100 has created ripple effects across the sector and beyond. It opened new doors for collaboration, media engagement, and advocacy, while drawing attention to the critical issues faced by children with medical complexities. Most importantly, it brought more people into Safehaven’s story – supporters, donors, and partners who now stand with us in our mission.

This campaign was more than a moment – it was a movement. It has set a new precedent for how we communicate, connect, and advocate. And as we look ahead, we are energized to keep the momentum going, creating lasting change and ensuring that the voices of the one in 100 are heard, seen, and celebrated.

SEEN, HEARD, CELEBRATED: AHMED’S JOURNEY

“Ahmed found a place where he truly belongs.”

Ahmed is one of the 100 children with medical complexities – a group often left out of the spotlight. But at Safehaven, we believe every child deserves to be seen, heard, and celebrated.

At just six years old, Ahmed has already overcome extraordinary odds. Born in Turkey with a rare genetic condition that affects his muscles and ability to eat, breathe, walk, and talk, he depends on a ventilator and feeding tube to survive. Despite these challenges, his personality is vibrant and full of life.

When his family came to Canada in search of better care, they found Safehaven – and Ahmed found a place where he truly belongs. He now attends public school, communicates using eye gaze technology, and loves Paw Patrol, especially dressing up for his themed birthday party. Most importantly, he’s made a best friend in his roommate Grayson, who looks out for him like a brother.

In 2024, Ahmed became the face of Safehaven’s One in 100 campaign – a powerful movement to raise awareness for medically complex children like him.

Through his story, we reminded the community that these children are here, they matter, and they deserve to be included in the fabric of society. Ahmed is not just surviving – he’s thriving, learning, growing, and teaching all of us what resilience looks like.

By putting children like Ahmed in the spotlight, we break down stigma and build a world where they are embraced, supported, and given every opportunity to flourish. His story is just the beginning.


SEEN, HEARD, CELEBRATED: AHMED’S JOURNEY

“Ahmed found a place where he truly belongs.”

Ahmed is one of the 100 children with medical complexities – a group often left out of the spotlight. But at Safehaven, we believe every child deserves to be seen, heard, and celebrated.

At just six years old, Ahmed has already overcome extraordinary odds. Born in Turkey with a rare genetic condition that affects his muscles and ability to eat, breathe, walk, and talk, he depends on a ventilator and feeding tube to survive. Despite these challenges, his personality is vibrant and full of life.

When his family came to Canada in search of better care, they found Safehaven – and Ahmed found a place where he truly belongs. He now attends public school, communicates using eye gaze technology, and loves Paw Patrol, especially dressing up for his themed birthday party. Most importantly, he’s made a best friend in his roommate Grayson, who looks out for him like a brother.

In 2024, Ahmed became the face of Safehaven’s One in 100 campaign – a powerful movement to raise awareness for medically complex children like him.

Through his story, we reminded the community that these children are here, they matter, and they deserve to be included in the fabric of society. Ahmed is not just surviving – he’s thriving, learning, growing, and teaching all of us what resilience looks like.

By putting children like Ahmed in the spotlight, we break down stigma and build a world where they are embraced, supported, and given every opportunity to flourish. His story is just the beginning.


SEEN, HEARD, CELEBRATED: AHMED’S JOURNEY

“Ahmed found a place where he truly belongs.”

Ahmed is one of the 100 children with medical complexities – a group often left out of the spotlight. But at Safehaven, we believe every child deserves to be seen, heard, and celebrated.

At just six years old, Ahmed has already overcome extraordinary odds. Born in Turkey with a rare genetic condition that affects his muscles and ability to eat, breathe, walk, and talk, he depends on a ventilator and feeding tube to survive. Despite these challenges, his personality is vibrant and full of life.

When his family came to Canada in search of better care, they found Safehaven – and Ahmed found a place where he truly belongs. He now attends public school, communicates using eye gaze technology, and loves Paw Patrol, especially dressing up for his themed birthday party. Most importantly, he’s made a best friend in his roommate Grayson, who looks out for him like a brother.

In 2024, Ahmed became the face of Safehaven’s One in 100 campaign – a powerful movement to raise awareness for medically complex children like him.

Through his story, we reminded the community that these children are here, they matter, and they deserve to be included in the fabric of society. Ahmed is not just surviving – he’s thriving, learning, growing, and teaching all of us what resilience looks like.

By putting children like Ahmed in the spotlight, we break down stigma and build a world where they are embraced, supported, and given every opportunity to flourish. His story is just the beginning.


ELEVATING CARE. EMPOWERING LIVES.

At Safehaven, we are continuously expanding what is possible for our clients with medical complexities by integrating innovative therapies, digital tools, and meaningful recreational opportunities. These advancements not only foster connection and joy – they enable deeper breakthroughs in how we deliver client-centered care.

Strengthening Quality to Enhance Client Experience
In 2024, we elevated our commitment to qualitycare through key initiatives designed to improve safety, communication, and system-wide responsiveness. The launch of our Quality of Care Committee has been pivotal in shaping a proactive approach to incident review, learning, and strategic improvement. By identifying patterns and solutions at a system level, we’re creating a stronger foundation for consistent, high-quality care delivery.

These efforts are brought to life through Daily Safety Huddles, which support rapid problem-solving and alignment across teams, and Quality and Safety Leadership Rounding, which brings senior leaders into direct dialogue with frontline staff. These engagements not only strengthen organizational safety but also build a culture of accountability, learning, and collaboration – leading to better experiences for our clients and families.

As we weave innovation into the foundation of our quality framework, we are improving how care is delivered and how clients experience it. When staff are empowered with better tools, clearer communication, and stronger support systems, clients receive more attentive, responsive, and effective care. The ripple effect of this work touches every part of our organization but is most profoundly felt by those we serve.

Innovating with Purpose
This year, we advanced our digital transformation in partnership with Seamless Care Pharmacy with the continued rollout of Electronic Medication Administration Records (eMAR). This has been implemented at our North York location, with plans in place to expand to our Woodbridge and Etobicoke sites. This shift from paper to digital documentation has significantly reduced medication errors, increased accuracy, and enhanced overall workflow efficiency. These improvements mean safer, more reliable care for clients every single day.

We also completed final testing of a new digital Incident Reporting Form, set to launch in early 2025. This tool will improve the speed and quality of our incident response process, allowing for faster learning and more targeted action – further reinforcing our commitment to client safety and wellbeing.

Centering Client and Family Voices
Clients and families are the heart of our mission. With the support of a grant from the Healthcare Insurance Reciprocal of Canada (HIROC), Safehaven was able to create a Family Rounding Program. This program will allow us to deepen our focus on listening, understanding, and responding to their lived experiences. These one-on- one conversations offer valuable insights that guide service improvements and ensure our care remains rooted in empathy, dignity, and respect.

At every level, innovation in our quality practices is creating a more responsive, supportive, and impactful care environment. As we continue to evolve, Safehaven remains committed to leading with purpose – ensuring every individual we support receives the highest standard of care in a space where they can truly thrive.

ELEVATING CARE. EMPOWERING LIVES.

At Safehaven, we are continuously expanding what is possible for our clients with medical complexities by integrating innovative therapies, digital tools, and meaningful recreational opportunities. These advancements not only foster connection and joy – they enable deeper breakthroughs in how we deliver client-centered care.

Strengthening Quality to Enhance Client Experience
In 2024, we elevated our commitment to qualitycare through key initiatives designed to improve safety, communication, and system-wide responsiveness. The launch of our Quality of Care Committee has been pivotal in shaping a proactive approach to incident review, learning, and strategic improvement. By identifying patterns and solutions at a system level, we’re creating a stronger foundation for consistent, high-quality care delivery.

These efforts are brought to life through Daily Safety Huddles, which support rapid problem-solving and alignment across teams, and Quality and Safety Leadership Rounding, which brings senior leaders into direct dialogue with frontline staff. These engagements not only strengthen organizational safety but also build a culture of accountability, learning, and collaboration – leading to better experiences for our clients and families.

As we weave innovation into the foundation of our quality framework, we are improving how care is delivered and how clients experience it. When staff are empowered with better tools, clearer communication, and stronger support systems, clients receive more attentive, responsive, and effective care. The ripple effect of this work touches every part of our organization but is most profoundly felt by those we serve.

Innovating with Purpose
This year, we advanced our digital transformation in partnership with Seamless Care Pharmacy with the continued rollout of Electronic Medication Administration Records (eMAR). This has been implemented at our North York location, with plans in place to expand to our Woodbridge and Etobicoke sites. This shift from paper to digital documentation has significantly reduced medication errors, increased accuracy, and enhanced overall workflow efficiency. These improvements mean safer, more reliable care for clients every single day.

We also completed final testing of a new digital Incident Reporting Form, set to launch in early 2025. This tool will improve the speed and quality of our incident response process, allowing for faster learning and more targeted action – further reinforcing our commitment to client safety and wellbeing.

Centering Client and Family Voices
Clients and families are the heart of our mission. With the support of a grant from the Healthcare Insurance Reciprocal of Canada (HIROC), Safehaven was able to create a Family Rounding Program. This program will allow us to deepen our focus on listening, understanding, and responding to their lived experiences. These one-on- one conversations offer valuable insights that guide service improvements and ensure our care remains rooted in empathy, dignity, and respect.

At every level, innovation in our quality practices is creating a more responsive, supportive, and impactful care environment. As we continue to evolve, Safehaven remains committed to leading with purpose – ensuring every individual we support receives the highest standard of care in a space where they can truly thrive.

ELEVATING CARE. EMPOWERING LIVES.

At Safehaven, we are continuously expanding what is possible for our clients with medical complexities by integrating innovative therapies, digital tools, and meaningful recreational opportunities. These advancements not only foster connection and joy – they enable deeper breakthroughs in how we deliver client-centered care.

Strengthening Quality to Enhance Client Experience
In 2024, we elevated our commitment to qualitycare through key initiatives designed to improve safety, communication, and system-wide responsiveness. The launch of our Quality of Care Committee has been pivotal in shaping a proactive approach to incident review, learning, and strategic improvement. By identifying patterns and solutions at a system level, we’re creating a stronger foundation for consistent, high-quality care delivery.

These efforts are brought to life through Daily Safety Huddles, which support rapid problem-solving and alignment across teams, and Quality and Safety Leadership Rounding, which brings senior leaders into direct dialogue with frontline staff. These engagements not only strengthen organizational safety but also build a culture of accountability, learning, and collaboration – leading to better experiences for our clients and families.

As we weave innovation into the foundation of our quality framework, we are improving how care is delivered and how clients experience it. When staff are empowered with better tools, clearer communication, and stronger support systems, clients receive more attentive, responsive, and effective care. The ripple effect of this work touches every part of our organization but is most profoundly felt by those we serve.

Innovating with Purpose
This year, we advanced our digital transformation in partnership with Seamless Care Pharmacy with the continued rollout of Electronic Medication Administration Records (eMAR). This has been implemented at our North York location, with plans in place to expand to our Woodbridge and Etobicoke sites. This shift from paper to digital documentation has significantly reduced medication errors, increased accuracy, and enhanced overall workflow efficiency. These improvements mean safer, more reliable care for clients every single day.

We also completed final testing of a new digital Incident Reporting Form, set to launch in early 2025. This tool will improve the speed and quality of our incident response process, allowing for faster learning and more targeted action – further reinforcing our commitment to client safety and wellbeing.

Centering Client and Family Voices
Clients and families are the heart of our mission. With the support of a grant from the Healthcare Insurance Reciprocal of Canada (HIROC), Safehaven was able to create a Family Rounding Program. This program will allow us to deepen our focus on listening, understanding, and responding to their lived experiences. These one-on- one conversations offer valuable insights that guide service improvements and ensure our care remains rooted in empathy, dignity, and respect.

At every level, innovation in our quality practices is creating a more responsive, supportive, and impactful care environment. As we continue to evolve, Safehaven remains committed to leading with purpose – ensuring every individual we support receives the highest standard of care in a space where they can truly thrive.

ELEVATING CARE. EMPOWERING LIVES.

At Safehaven, we are continuously expanding what is possible for our clients with medical complexities by integrating innovative therapies, digital tools, and meaningful recreational opportunities. These advancements not only foster connection and joy – they enable deeper breakthroughs in how we deliver client-centered care.

Strengthening Quality to Enhance Client Experience
In 2024, we elevated our commitment to qualitycare through key initiatives designed to improve safety, communication, and system-wide responsiveness. The launch of our Quality of Care Committee has been pivotal in shaping a proactive approach to incident review, learning, and strategic improvement. By identifying patterns and solutions at a system level, we’re creating a stronger foundation for consistent, high-quality care delivery.

These efforts are brought to life through Daily Safety Huddles, which support rapid problem-solving and alignment across teams, and Quality and Safety Leadership Rounding, which brings senior leaders into direct dialogue with frontline staff. These engagements not only strengthen organizational safety but also build a culture of accountability, learning, and collaboration – leading to better experiences for our clients and families.

As we weave innovation into the foundation of our quality framework, we are improving how care is delivered and how clients experience it. When staff are empowered with better tools, clearer communication, and stronger support systems, clients receive more attentive, responsive, and effective care. The ripple effect of this work touches every part of our organization but is most profoundly felt by those we serve.

Innovating with Purpose
This year, we advanced our digital transformation in partnership with Seamless Care Pharmacy with the continued rollout of Electronic Medication Administration Records (eMAR). This has been implemented at our North York location, with plans in place to expand to our Woodbridge and Etobicoke sites. This shift from paper to digital documentation has significantly reduced medication errors, increased accuracy, and enhanced overall workflow efficiency. These improvements mean safer, more reliable care for clients every single day.

We also completed final testing of a new digital Incident Reporting Form, set to launch in early 2025. This tool will improve the speed and quality of our incident response process, allowing for faster learning and more targeted action – further reinforcing our commitment to client safety and wellbeing.

Centering Client and Family Voices
Clients and families are the heart of our mission. With the support of a grant from the Healthcare Insurance Reciprocal of Canada (HIROC), Safehaven was able to create a Family Rounding Program. This program will allow us to deepen our focus on listening, understanding, and responding to their lived experiences. These one-on- one conversations offer valuable insights that guide service improvements and ensure our care remains rooted in empathy, dignity, and respect.

At every level, innovation in our quality practices is creating a more responsive, supportive, and impactful care environment. As we continue to evolve, Safehaven remains committed to leading with purpose – ensuring every individual we support receives the highest standard of care in a space where they can truly thrive.

LUCA’S JOURNEY: GROWING WITH STRENGTH, THRIVING WITH SUPPORT

“Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart.”

In 2020, a bright-eyed 8-month-old named Luca came to Safehaven as part of new program to support children who were on life saving technology. At the time, Luca had a tracheostomy and was on a ventilator to help him breathe. From the very beginning, Luca captured our hearts with his infectious personality, big smile, and determined spirit. Now, five years later, he continues to thrive and grow, reaching new milestones and inspiring everyone around him.

Luca has spent nearly his entire life growing up in Safehaven’s care, and during that time, he’s hit incredible milestones that showcase not only his resilience, but also the impact of compassionate, specialized care.

One of his most remarkable achievements this past year has been his progress with his ventilator. Once fully dependent on the vent to breathe, Luca now only uses it while sleeping at night or during naps – a huge step forward that demonstrates how far he’s come. It’s a testament to the strength and quality of our programs and the supportive, loving environment we strive to create.

This year, Luca also graduated from kindergarten – a major milestone for any child, and one we’re so proud to celebrate with him and his family.

He absolutely loves going to school, and it shows! He’s passionate about learning, especially when it comes to reading, arts and crafts, and anything creative. His favourite activities include playing with instruments, and colouring in Cocomelon sheets – all while soaking up every bit of attention with his big personality and playful charm.

With summer around the corner, Luca is already looking forward to one of his favourite things: water play. He is excited to start his weekly visits to Safehaven’s North York site once the pool is opened.

Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart. We’re honoured to be part of his story and can’t wait to see what the next chapter holds.

*Names have been changed for privacy.

LUCA’S JOURNEY: GROWING WITH STRENGTH, THRIVING WITH SUPPORT

“Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart.”

In 2020, a bright-eyed 8-month-old named Luca came to Safehaven as part of new program to support children who were on life saving technology. At the time, Luca had a tracheostomy and was on a ventilator to help him breathe. From the very beginning, Luca captured our hearts with his infectious personality, big smile, and determined spirit. Now, five years later, he continues to thrive and grow, reaching new milestones and inspiring everyone around him.

Luca has spent nearly his entire life growing up in Safehaven’s care, and during that time, he’s hit incredible milestones that showcase not only his resilience, but also the impact of compassionate, specialized care.

One of his most remarkable achievements this past year has been his progress with his ventilator. Once fully dependent on the vent to breathe, Luca now only uses it while sleeping at night or during naps – a huge step forward that demonstrates how far he’s come. It’s a testament to the strength and quality of our programs and the supportive, loving environment we strive to create.

This year, Luca also graduated from kindergarten – a major milestone for any child, and one we’re so proud to celebrate with him and his family.

He absolutely loves going to school, and it shows! He’s passionate about learning, especially when it comes to reading, arts and crafts, and anything creative. His favourite activities include playing with instruments, and colouring in Cocomelon sheets – all while soaking up every bit of attention with his big personality and playful charm.

With summer around the corner, Luca is already looking forward to one of his favourite things: water play. He is excited to start his weekly visits to Safehaven’s North York site once the pool is opened.

Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart. We’re honoured to be part of his story and can’t wait to see what the next chapter holds.

*Names have been changed for privacy.

LUCA’S JOURNEY: GROWING WITH STRENGTH, THRIVING WITH SUPPORT

“Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart.”

In 2020, a bright-eyed 8-month-old named Luca came to Safehaven as part of new program to support children who were on life saving technology. At the time, Luca had a tracheostomy and was on a ventilator to help him breathe. From the very beginning, Luca captured our hearts with his infectious personality, big smile, and determined spirit. Now, five years later, he continues to thrive and grow, reaching new milestones and inspiring everyone around him.

Luca has spent nearly his entire life growing up in Safehaven’s care, and during that time, he’s hit incredible milestones that showcase not only his resilience, but also the impact of compassionate, specialized care.

One of his most remarkable achievements this past year has been his progress with his ventilator. Once fully dependent on the vent to breathe, Luca now only uses it while sleeping at night or during naps – a huge step forward that demonstrates how far he’s come. It’s a testament to the strength and quality of our programs and the supportive, loving environment we strive to create.

This year, Luca also graduated from kindergarten – a major milestone for any child, and one we’re so proud to celebrate with him and his family.

He absolutely loves going to school, and it shows! He’s passionate about learning, especially when it comes to reading, arts and crafts, and anything creative. His favourite activities include playing with instruments, and colouring in Cocomelon sheets – all while soaking up every bit of attention with his big personality and playful charm.

With summer around the corner, Luca is already looking forward to one of his favourite things: water play. He is excited to start his weekly visits to Safehaven’s North York site once the pool is opened.

Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart. We’re honoured to be part of his story and can’t wait to see what the next chapter holds.

*Names have been changed for privacy.

LUCA’S JOURNEY: GROWING WITH STRENGTH, THRIVING WITH SUPPORT

“Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart.”

In 2020, a bright-eyed 8-month-old named Luca came to Safehaven as part of new program to support children who were on life saving technology. At the time, Luca had a tracheostomy and was on a ventilator to help him breathe. From the very beginning, Luca captured our hearts with his infectious personality, big smile, and determined spirit. Now, five years later, he continues to thrive and grow, reaching new milestones and inspiring everyone around him.

Luca has spent nearly his entire life growing up in Safehaven’s care, and during that time, he’s hit incredible milestones that showcase not only his resilience, but also the impact of compassionate, specialized care.

One of his most remarkable achievements this past year has been his progress with his ventilator. Once fully dependent on the vent to breathe, Luca now only uses it while sleeping at night or during naps – a huge step forward that demonstrates how far he’s come. It’s a testament to the strength and quality of our programs and the supportive, loving environment we strive to create.

This year, Luca also graduated from kindergarten – a major milestone for any child, and one we’re so proud to celebrate with him and his family.

He absolutely loves going to school, and it shows! He’s passionate about learning, especially when it comes to reading, arts and crafts, and anything creative. His favourite activities include playing with instruments, and colouring in Cocomelon sheets – all while soaking up every bit of attention with his big personality and playful charm.

With summer around the corner, Luca is already looking forward to one of his favourite things: water play. He is excited to start his weekly visits to Safehaven’s North York site once the pool is opened.

Luca’s journey is a shining example of what’s possible when care is delivered with compassion, expertise, and heart. We’re honoured to be part of his story and can’t wait to see what the next chapter holds.

*Names have been changed for privacy.

THOMAS’S JOURNEY: A STORY OF STRENGTH SUPPORT AND BELONGING

“Thomas’s story is one of hope, courage, and boundless strength.”

In 2007, as an excited expectant mother, my world changed in an instant when I gave birth to my son at just 31 weeks. Born with multiple medical complexities, he spent his earliest days in the Pediatric Intensive Care Unit (PICU) at SickKids, it was a terrifying and uncertain beginning – one that was never part of the plan.

Fast forward 17 years, and that tiny, fragile preemie is now a vibrant, engaging young man. While he continues to face many of the same medical challenges, he has exceeded every expectation, proving his strength time and again.

A significant part of his progress is thanks to places like Safehaven – a space filled with committed staff who are never content with the status quo. They push boundaries in the best ways: introducing new foods, encouraging mobility, and creating a vibrant, inclusive environment through music therapy, clown visits, celebrations, and more. It’s a place where every client is supported and seen.

Though we found Safehaven only recently, we instantly felt a sense of belonging when we came here. The staff, the community, and the thoughtful programming have given our family something invaluable: peace of mind. As a parent with a child like Thomas, the journey can often feel overwhelming and isolating, But Safehaven has allowed me to be just that – a parent – able to focus on my son as a person, rather than always preparing for the next medical hurdle. 

To all the Safehaven team—thank you. Your compassion and dedication do not go unnoticed. You show up each day with empathy and purpose, and we are so grateful for all you do. 

Thomas’s journey is a testament to his incredible determination and resilience. Now 17, he continues to grow and thrive, thanks to the tireless efforts of his care team. He actively participates in his routines, communicates his needs through gestures and sign language, and demonstrates an incredible ability to connect with those around him. 

His mobility is a source of pride – he crawls, scoots and pulls himself to stand. For outings and longer trips, he uses a wheelchair or stroller, allowing him to remain actively engaged with the world around him. Thomas has built strong, trusting relationships with his caregivers. He understand verbal communication and interacts meaningfully with staff who truly know and care for him. 

In October 2024, Thomas transitioned to Safehaven after more than a decade at his previous group home, which closed its children’s program. The move marked the beginning of a new chapter. With courage and openness, T embraced the change and was met with warmth and support from the Safehaven team. 

Thomas's story is one of hope, courage, and boundless strength. He is an inspiring example of what’s possible when determination is met with care, inclusion and unwavering support. As his family, we are honoured to walk this journey with him – and are grateful to have Safehaven by our side. 

*Names have been changed for privacy

THOMAS’S JOURNEY: A STORY OF STRENGTH SUPPORT AND BELONGING

“Thomas’s story is one of hope, courage, and boundless strength.”

In 2007, as an excited expectant mother, my world changed in an instant when I gave birth to my son at just 31 weeks. Born with multiple medical complexities, he spent his earliest days in the Pediatric Intensive Care Unit (PICU) at SickKids, it was a terrifying and uncertain beginning – one that was never part of the plan.

Fast forward 17 years, and that tiny, fragile preemie is now a vibrant, engaging young man. While he continues to face many of the same medical challenges, he has exceeded every expectation, proving his strength time and again.

A significant part of his progress is thanks to places like Safehaven – a space filled with committed staff who are never content with the status quo. They push boundaries in the best ways: introducing new foods, encouraging mobility, and creating a vibrant, inclusive environment through music therapy, clown visits, celebrations, and more. It’s a place where every client is supported and seen.

Though we found Safehaven only recently, we instantly felt a sense of belonging when we came here. The staff, the community, and the thoughtful programming have given our family something invaluable: peace of mind. As a parent with a child like Thomas, the journey can often feel overwhelming and isolating, But Safehaven has allowed me to be just that – a parent – able to focus on my son as a person, rather than always preparing for the next medical hurdle. 

To all the Safehaven team—thank you. Your compassion and dedication do not go unnoticed. You show up each day with empathy and purpose, and we are so grateful for all you do. 

Thomas’s journey is a testament to his incredible determination and resilience. Now 17, he continues to grow and thrive, thanks to the tireless efforts of his care team. He actively participates in his routines, communicates his needs through gestures and sign language, and demonstrates an incredible ability to connect with those around him. 

His mobility is a source of pride – he crawls, scoots and pulls himself to stand. For outings and longer trips, he uses a wheelchair or stroller, allowing him to remain actively engaged with the world around him. Thomas has built strong, trusting relationships with his caregivers. He understand verbal communication and interacts meaningfully with staff who truly know and care for him. 

In October 2024, Thomas transitioned to Safehaven after more than a decade at his previous group home, which closed its children’s program. The move marked the beginning of a new chapter. With courage and openness, T embraced the change and was met with warmth and support from the Safehaven team. 

Thomas's story is one of hope, courage, and boundless strength. He is an inspiring example of what’s possible when determination is met with care, inclusion and unwavering support. As his family, we are honoured to walk this journey with him – and are grateful to have Safehaven by our side. 

*Names have been changed for privacy

THOMAS’S JOURNEY: A STORY OF STRENGTH SUPPORT AND BELONGING

“Thomas’s story is one of hope, courage, and boundless strength.”

In 2007, as an excited expectant mother, my world changed in an instant when I gave birth to my son at just 31 weeks. Born with multiple medical complexities, he spent his earliest days in the Pediatric Intensive Care Unit (PICU) at SickKids, it was a terrifying and uncertain beginning – one that was never part of the plan.

Fast forward 17 years, and that tiny, fragile preemie is now a vibrant, engaging young man. While he continues to face many of the same medical challenges, he has exceeded every expectation, proving his strength time and again.

A significant part of his progress is thanks to places like Safehaven – a space filled with committed staff who are never content with the status quo. They push boundaries in the best ways: introducing new foods, encouraging mobility, and creating a vibrant, inclusive environment through music therapy, clown visits, celebrations, and more. It’s a place where every client is supported and seen.

Though we found Safehaven only recently, we instantly felt a sense of belonging when we came here. The staff, the community, and the thoughtful programming have given our family something invaluable: peace of mind. As a parent with a child like Thomas, the journey can often feel overwhelming and isolating, But Safehaven has allowed me to be just that – a parent – able to focus on my son as a person, rather than always preparing for the next medical hurdle. 

To all the Safehaven team—thank you. Your compassion and dedication do not go unnoticed. You show up each day with empathy and purpose, and we are so grateful for all you do. 

Thomas’s journey is a testament to his incredible determination and resilience. Now 17, he continues to grow and thrive, thanks to the tireless efforts of his care team. He actively participates in his routines, communicates his needs through gestures and sign language, and demonstrates an incredible ability to connect with those around him. 

His mobility is a source of pride – he crawls, scoots and pulls himself to stand. For outings and longer trips, he uses a wheelchair or stroller, allowing him to remain actively engaged with the world around him. Thomas has built strong, trusting relationships with his caregivers. He understand verbal communication and interacts meaningfully with staff who truly know and care for him. 

In October 2024, Thomas transitioned to Safehaven after more than a decade at his previous group home, which closed its children’s program. The move marked the beginning of a new chapter. With courage and openness, T embraced the change and was met with warmth and support from the Safehaven team. 

Thomas's story is one of hope, courage, and boundless strength. He is an inspiring example of what’s possible when determination is met with care, inclusion and unwavering support. As his family, we are honoured to walk this journey with him – and are grateful to have Safehaven by our side. 

*Names have been changed for privacy

THOMAS’S JOURNEY: A STORY OF STRENGTH SUPPORT AND BELONGING

“Thomas’s story is one of hope, courage, and boundless strength.”

In 2007, as an excited expectant mother, my world changed in an instant when I gave birth to my son at just 31 weeks. Born with multiple medical complexities, he spent his earliest days in the Pediatric Intensive Care Unit (PICU) at SickKids, it was a terrifying and uncertain beginning – one that was never part of the plan.

Fast forward 17 years, and that tiny, fragile preemie is now a vibrant, engaging young man. While he continues to face many of the same medical challenges, he has exceeded every expectation, proving his strength time and again.

A significant part of his progress is thanks to places like Safehaven – a space filled with committed staff who are never content with the status quo. They push boundaries in the best ways: introducing new foods, encouraging mobility, and creating a vibrant, inclusive environment through music therapy, clown visits, celebrations, and more. It’s a place where every client is supported and seen.

Though we found Safehaven only recently, we instantly felt a sense of belonging when we came here. The staff, the community, and the thoughtful programming have given our family something invaluable: peace of mind. As a parent with a child like Thomas, the journey can often feel overwhelming and isolating, But Safehaven has allowed me to be just that – a parent – able to focus on my son as a person, rather than always preparing for the next medical hurdle. 

To all the Safehaven team—thank you. Your compassion and dedication do not go unnoticed. You show up each day with empathy and purpose, and we are so grateful for all you do. 

Thomas’s journey is a testament to his incredible determination and resilience. Now 17, he continues to grow and thrive, thanks to the tireless efforts of his care team. He actively participates in his routines, communicates his needs through gestures and sign language, and demonstrates an incredible ability to connect with those around him. 

His mobility is a source of pride – he crawls, scoots and pulls himself to stand. For outings and longer trips, he uses a wheelchair or stroller, allowing him to remain actively engaged with the world around him. Thomas has built strong, trusting relationships with his caregivers. He understand verbal communication and interacts meaningfully with staff who truly know and care for him. 

In October 2024, Thomas transitioned to Safehaven after more than a decade at his previous group home, which closed its children’s program. The move marked the beginning of a new chapter. With courage and openness, T embraced the change and was met with warmth and support from the Safehaven team. 

Thomas's story is one of hope, courage, and boundless strength. He is an inspiring example of what’s possible when determination is met with care, inclusion and unwavering support. As his family, we are honoured to walk this journey with him – and are grateful to have Safehaven by our side. 

*Names have been changed for privacy

TOGETHER WE GO FURTHER

To create the highest quality programs for the most vulnerable individuals means we have had to go beyond our own walls and build strong partnerships that allow us to expand our reach, share knowledge, and create better outcomes for the clients and families we serve.

With outstanding health care expertise surrounding us in the Toronto region to leverage, we have thoroughly embraced partnerships with our local hospitals this past year and have made tremendous strides in advancing our quality of care.

Through collaboration, innovation, and a commitment to continuous improvement, we are enhancing the quality of care not only at Safehaven, but across the broader health care system.

One of the most impactful examples of partnership this year has been the growth of the Transitional Care for Medically Complex Children (TCMCC) program, created in collaboration with Holland Bloorview Kids Rehabilitation Hospital in 2022.

Recognizing a critical gap in the system, Safehaven and Holland Bloorview established this program to support stable, medically complex children who no longer require hospitalization but still need a transition period before returning home or moving to residential care. With four dedicated beds at our Toronto location, the TCMCC program offers a safe, home-like environment where children and their families receive personalized, community-based support to ensure a successful transition.

The program is overseen through a Joint Oversight Committee made up of leaders from both organizations. The program is already making a measurable difference. By supporting safe transitions, preventing hospital readmissions, and providing care closer to home, we are helping to create system wide health care efficiencies while delivering compassionate care where it’s most needed.

The success of the program has been recognized with an extension of provincial funding for an additional two years, a testament to the impact we are making together.

In addition to transitional care, our growing work in pediatric palliative care further reflects our commitment to offering a full spectrum of specialized services. Through partnerships with SickKids and Holland Bloorview, Safehaven will be able to provide holistic, community-based palliative care that honors the dignity, wishes, and needs of each child and their family. These collaborations allow us to draw on the deep expertise of leading children’s hospitals while ensuring that families facing the most challenging moments receive compassionate, coordinated support close to home.

Feedback from families has reaffirmed the life-changing impact of these initiatives. As one parent shared through our recent respite survey, “Accessing Safehaven’s services allowed our family to breathe again - it gave us the support we needed when we needed it most.”

Through these powerful partnerships, Safehaven is not only enhancing the quality of life for our clients but also helping to strengthen the healthcare system as a whole. Together, we are creating new models of care that prioritize inclusion, compassion, and excellence - and together, we are building a future where every individual with complex care needs can thrive.

TOGETHER WE GO FURTHER

To create the highest quality programs for the most vulnerable individuals means we have had to go beyond our own walls and build strong partnerships that allow us to expand our reach, share knowledge, and create better outcomes for the clients and families we serve.

With outstanding health care expertise surrounding us in the Toronto region to leverage, we have thoroughly embraced partnerships with our local hospitals this past year and have made tremendous strides in advancing our quality of care.

Through collaboration, innovation, and a commitment to continuous improvement, we are enhancing the quality of care not only at Safehaven, but across the broader health care system.

One of the most impactful examples of partnership this year has been the growth of the Transitional Care for Medically Complex Children (TCMCC) program, created in collaboration with Holland Bloorview Kids Rehabilitation Hospital in 2022.

Recognizing a critical gap in the system, Safehaven and Holland Bloorview established this program to support stable, medically complex children who no longer require hospitalization but still need a transition period before returning home or moving to residential care. With four dedicated beds at our Toronto location, the TCMCC program offers a safe, home-like environment where children and their families receive personalized, community-based support to ensure a successful transition.

The program is overseen through a Joint Oversight Committee made up of leaders from both organizations. The program is already making a measurable difference. By supporting safe transitions, preventing hospital readmissions, and providing care closer to home, we are helping to create system wide health care efficiencies while delivering compassionate care where it’s most needed.

The success of the program has been recognized with an extension of provincial funding for an additional two years, a testament to the impact we are making together.

In addition to transitional care, our growing work in pediatric palliative care further reflects our commitment to offering a full spectrum of specialized services. Through partnerships with SickKids and Holland Bloorview, Safehaven will be able to provide holistic, community-based palliative care that honors the dignity, wishes, and needs of each child and their family. These collaborations allow us to draw on the deep expertise of leading children’s hospitals while ensuring that families facing the most challenging moments receive compassionate, coordinated support close to home.

Feedback from families has reaffirmed the life-changing impact of these initiatives. As one parent shared through our recent respite survey, “Accessing Safehaven’s services allowed our family to breathe again - it gave us the support we needed when we needed it most.”

Through these powerful partnerships, Safehaven is not only enhancing the quality of life for our clients but also helping to strengthen the healthcare system as a whole. Together, we are creating new models of care that prioritize inclusion, compassion, and excellence - and together, we are building a future where every individual with complex care needs can thrive.

TOGETHER WE GO FURTHER

To create the highest quality programs for the most vulnerable individuals means we have had to go beyond our own walls and build strong partnerships that allow us to expand our reach, share knowledge, and create better outcomes for the clients and families we serve.

With outstanding health care expertise surrounding us in the Toronto region to leverage, we have thoroughly embraced partnerships with our local hospitals this past year and have made tremendous strides in advancing our quality of care.

Through collaboration, innovation, and a commitment to continuous improvement, we are enhancing the quality of care not only at Safehaven, but across the broader health care system.

One of the most impactful examples of partnership this year has been the growth of the Transitional Care for Medically Complex Children (TCMCC) program, created in collaboration with Holland Bloorview Kids Rehabilitation Hospital in 2022.

Recognizing a critical gap in the system, Safehaven and Holland Bloorview established this program to support stable, medically complex children who no longer require hospitalization but still need a transition period before returning home or moving to residential care. With four dedicated beds at our Toronto location, the TCMCC program offers a safe, home-like environment where children and their families receive personalized, community-based support to ensure a successful transition.

The program is overseen through a Joint Oversight Committee made up of leaders from both organizations. The program is already making a measurable difference. By supporting safe transitions, preventing hospital readmissions, and providing care closer to home, we are helping to create system wide health care efficiencies while delivering compassionate care where it’s most needed.

The success of the program has been recognized with an extension of provincial funding for an additional two years, a testament to the impact we are making together.

In addition to transitional care, our growing work in pediatric palliative care further reflects our commitment to offering a full spectrum of specialized services. Through partnerships with SickKids and Holland Bloorview, Safehaven will be able to provide holistic, community-based palliative care that honors the dignity, wishes, and needs of each child and their family. These collaborations allow us to draw on the deep expertise of leading children’s hospitals while ensuring that families facing the most challenging moments receive compassionate, coordinated support close to home.

Feedback from families has reaffirmed the life-changing impact of these initiatives. As one parent shared through our recent respite survey, “Accessing Safehaven’s services allowed our family to breathe again - it gave us the support we needed when we needed it most.”

Through these powerful partnerships, Safehaven is not only enhancing the quality of life for our clients but also helping to strengthen the healthcare system as a whole. Together, we are creating new models of care that prioritize inclusion, compassion, and excellence - and together, we are building a future where every individual with complex care needs can thrive.

TOGETHER WE GO FURTHER

To create the highest quality programs for the most vulnerable individuals means we have had to go beyond our own walls and build strong partnerships that allow us to expand our reach, share knowledge, and create better outcomes for the clients and families we serve.

With outstanding health care expertise surrounding us in the Toronto region to leverage, we have thoroughly embraced partnerships with our local hospitals this past year and have made tremendous strides in advancing our quality of care.

Through collaboration, innovation, and a commitment to continuous improvement, we are enhancing the quality of care not only at Safehaven, but across the broader health care system.

One of the most impactful examples of partnership this year has been the growth of the Transitional Care for Medically Complex Children (TCMCC) program, created in collaboration with Holland Bloorview Kids Rehabilitation Hospital in 2022.

Recognizing a critical gap in the system, Safehaven and Holland Bloorview established this program to support stable, medically complex children who no longer require hospitalization but still need a transition period before returning home or moving to residential care. With four dedicated beds at our Toronto location, the TCMCC program offers a safe, home-like environment where children and their families receive personalized, community-based support to ensure a successful transition.

The program is overseen through a Joint Oversight Committee made up of leaders from both organizations. The program is already making a measurable difference. By supporting safe transitions, preventing hospital readmissions, and providing care closer to home, we are helping to create system wide health care efficiencies while delivering compassionate care where it’s most needed.

The success of the program has been recognized with an extension of provincial funding for an additional two years, a testament to the impact we are making together.

In addition to transitional care, our growing work in pediatric palliative care further reflects our commitment to offering a full spectrum of specialized services. Through partnerships with SickKids and Holland Bloorview, Safehaven will be able to provide holistic, community-based palliative care that honors the dignity, wishes, and needs of each child and their family. These collaborations allow us to draw on the deep expertise of leading children’s hospitals while ensuring that families facing the most challenging moments receive compassionate, coordinated support close to home.

Feedback from families has reaffirmed the life-changing impact of these initiatives. As one parent shared through our recent respite survey, “Accessing Safehaven’s services allowed our family to breathe again - it gave us the support we needed when we needed it most.”

Through these powerful partnerships, Safehaven is not only enhancing the quality of life for our clients but also helping to strengthen the healthcare system as a whole. Together, we are creating new models of care that prioritize inclusion, compassion, and excellence - and together, we are building a future where every individual with complex care needs can thrive.

WHERE HOPE FOUND A HOME: THE STORY OF HUNTER’S NEW BEGINNING

“Ahmed found a place where he truly belongs.”

Meet Hunter, a bright and spirited two-year-old whose first breath came far too soon – but whose will to thrive has never faltered.

Born three months early and weighing just 890 grams, Hunter’s arrival into the world was met with immediate and urgent medical needs. His underdeveloped lungs couldn’t sustain him, and he required intubation to survive. Eventually, a tracheotomy was needed to connect him to a ventilator, helping him do what most of us take for granted – breathe.

He spent his first 310 days in the neonatal intensive care unit (NICU). For his mother Kaila, those days were filled with uncertainty, heartbreak, and impossible decisions.

“We knew, probably four or five months before he was discharged, that his care would need to be 24/7 –he’d need eyes on him at all times,” she explained. “As a single mother, that wasn’t something I could do on my own. I had to give up my home and the supports I had in my community to make sure Hunter had what he needed.”

That’s when Safehaven entered their lives.

Referred by the hospital, Safehaven became more than just a place that could meet Hunter’s complex medical needs. It became a home. “The way Safehaven works is it allows me to be with him as much as I want, as much as I can,” Kaila shared. “And when I can’t be, I know he’s being well taken care of. I don’t have to worry.”

Since joining Safehaven, Hunter has flourished.

He’s a sweet and affectionate little boy whose smile lights up the room. Whether it’s music therapy, bath time, or just playing with sound-activated toys, Hunter is fully engaged with the world around him. His expressive face and joyful vocalizations are his way of telling everyone, “I’m here. I’m happy. I’m growing.”

He’s also a little explorer –curious, brave, and always on the move. From tummy time to standing challenges and learning to walk, he gives his all to every new experience, soaking up his environment with wide-eyed wonder.

“When I was going through all of this, I felt very alone,” said Kaila. “Like I was the only one who had a baby I couldn’t bring home on my own. I honestly don’t know what life would be like for us if Safehaven wasn’t there. There would be a lot of unknowns.”

Instead of those unknowns, Hunter and his mom have found comfort, stability, and a caring community. They’ve found Safehaven.

WHERE HOPE FOUND A HOME: THE STORY OF HUNTER’S NEW BEGINNING

“Ahmed found a place where he truly belongs.”

Meet Hunter, a bright and spirited two-year-old whose first breath came far too soon – but whose will to thrive has never faltered.

Born three months early and weighing just 890 grams, Hunter’s arrival into the world was met with immediate and urgent medical needs. His underdeveloped lungs couldn’t sustain him, and he required intubation to survive. Eventually, a tracheotomy was needed to connect him to a ventilator, helping him do what most of us take for granted – breathe.

He spent his first 310 days in the neonatal intensive care unit (NICU). For his mother Kaila, those days were filled with uncertainty, heartbreak, and impossible decisions.

“We knew, probably four or five months before he was discharged, that his care would need to be 24/7 –he’d need eyes on him at all times,” she explained. “As a single mother, that wasn’t something I could do on my own. I had to give up my home and the supports I had in my community to make sure Hunter had what he needed.”

That’s when Safehaven entered their lives.

Referred by the hospital, Safehaven became more than just a place that could meet Hunter’s complex medical needs. It became a home. “The way Safehaven works is it allows me to be with him as much as I want, as much as I can,” Kaila shared. “And when I can’t be, I know he’s being well taken care of. I don’t have to worry.”

Since joining Safehaven, Hunter has flourished.

He’s a sweet and affectionate little boy whose smile lights up the room. Whether it’s music therapy, bath time, or just playing with sound-activated toys, Hunter is fully engaged with the world around him. His expressive face and joyful vocalizations are his way of telling everyone, “I’m here. I’m happy. I’m growing.”

He’s also a little explorer –curious, brave, and always on the move. From tummy time to standing challenges and learning to walk, he gives his all to every new experience, soaking up his environment with wide-eyed wonder.

“When I was going through all of this, I felt very alone,” said Kaila. “Like I was the only one who had a baby I couldn’t bring home on my own. I honestly don’t know what life would be like for us if Safehaven wasn’t there. There would be a lot of unknowns.”

Instead of those unknowns, Hunter and his mom have found comfort, stability, and a caring community. They’ve found Safehaven.

WHERE HOPE FOUND A HOME: THE STORY OF HUNTER’S NEW BEGINNING

“Ahmed found a place where he truly belongs.”

Meet Hunter, a bright and spirited two-year-old whose first breath came far too soon – but whose will to thrive has never faltered.

Born three months early and weighing just 890 grams, Hunter’s arrival into the world was met with immediate and urgent medical needs. His underdeveloped lungs couldn’t sustain him, and he required intubation to survive. Eventually, a tracheotomy was needed to connect him to a ventilator, helping him do what most of us take for granted – breathe.

He spent his first 310 days in the neonatal intensive care unit (NICU). For his mother Kaila, those days were filled with uncertainty, heartbreak, and impossible decisions.

“We knew, probably four or five months before he was discharged, that his care would need to be 24/7 –he’d need eyes on him at all times,” she explained. “As a single mother, that wasn’t something I could do on my own. I had to give up my home and the supports I had in my community to make sure Hunter had what he needed.”

That’s when Safehaven entered their lives.

Referred by the hospital, Safehaven became more than just a place that could meet Hunter’s complex medical needs. It became a home. “The way Safehaven works is it allows me to be with him as much as I want, as much as I can,” Kaila shared. “And when I can’t be, I know he’s being well taken care of. I don’t have to worry.”

Since joining Safehaven, Hunter has flourished.

He’s a sweet and affectionate little boy whose smile lights up the room. Whether it’s music therapy, bath time, or just playing with sound-activated toys, Hunter is fully engaged with the world around him. His expressive face and joyful vocalizations are his way of telling everyone, “I’m here. I’m happy. I’m growing.”

He’s also a little explorer –curious, brave, and always on the move. From tummy time to standing challenges and learning to walk, he gives his all to every new experience, soaking up his environment with wide-eyed wonder.

“When I was going through all of this, I felt very alone,” said Kaila. “Like I was the only one who had a baby I couldn’t bring home on my own. I honestly don’t know what life would be like for us if Safehaven wasn’t there. There would be a lot of unknowns.”

Instead of those unknowns, Hunter and his mom have found comfort, stability, and a caring community. They’ve found Safehaven.

WHERE HOPE FOUND A HOME: THE STORY OF HUNTER’S NEW BEGINNING

“Ahmed found a place where he truly belongs.”

Meet Hunter, a bright and spirited two-year-old whose first breath came far too soon – but whose will to thrive has never faltered.

Born three months early and weighing just 890 grams, Hunter’s arrival into the world was met with immediate and urgent medical needs. His underdeveloped lungs couldn’t sustain him, and he required intubation to survive. Eventually, a tracheotomy was needed to connect him to a ventilator, helping him do what most of us take for granted – breathe.

He spent his first 310 days in the neonatal intensive care unit (NICU). For his mother Kaila, those days were filled with uncertainty, heartbreak, and impossible decisions.

“We knew, probably four or five months before he was discharged, that his care would need to be 24/7 –he’d need eyes on him at all times,” she explained. “As a single mother, that wasn’t something I could do on my own. I had to give up my home and the supports I had in my community to make sure Hunter had what he needed.”

That’s when Safehaven entered their lives.

Referred by the hospital, Safehaven became more than just a place that could meet Hunter’s complex medical needs. It became a home. “The way Safehaven works is it allows me to be with him as much as I want, as much as I can,” Kaila shared. “And when I can’t be, I know he’s being well taken care of. I don’t have to worry.”

Since joining Safehaven, Hunter has flourished.

He’s a sweet and affectionate little boy whose smile lights up the room. Whether it’s music therapy, bath time, or just playing with sound-activated toys, Hunter is fully engaged with the world around him. His expressive face and joyful vocalizations are his way of telling everyone, “I’m here. I’m happy. I’m growing.”

He’s also a little explorer –curious, brave, and always on the move. From tummy time to standing challenges and learning to walk, he gives his all to every new experience, soaking up his environment with wide-eyed wonder.

“When I was going through all of this, I felt very alone,” said Kaila. “Like I was the only one who had a baby I couldn’t bring home on my own. I honestly don’t know what life would be like for us if Safehaven wasn’t there. There would be a lot of unknowns.”

Instead of those unknowns, Hunter and his mom have found comfort, stability, and a caring community. They’ve found Safehaven.

BOLD LEADERSHIP. SMART INNOVATION. RELENTLESS COMMITMENT TO QUALITY.

Did you know, Safehaven has clinical nurse educators who provide regular clinical education to staff? This year, they provided over 4,800 hours of education!

At Safehaven, our Clinical Nurse Educators are transforming the way healthcare education is delivered, using evidence-based approaches and advanced technology to ensure staff are equipped to provide the highest level of care to medically complex clients. Their commitment to continuous learning, hands-on education, and simulation-based education is helping to set new standards in community care.

Simulation-Based Learning: Preparing for the Real World
Through the recent introduction of a state-of-the-art simulation mannequin and the development of a fully equipped simulation room, Safehaven’s educators are creating opportunities for staff to engage in realistic, clinical scenarios to practice their education and skills. These simulations are modelled after best practice exercises and are designed to replicate emergency and critical care situations, helping staff develop critical thinking skills, sharpen clinical techniques, and build the confidence to respond effectively in real time.

These education sessions are more than just practice – they’re about preparing for the unpredictable. The simulation room can replicate any medical scenario, allowing staff to be ready for any client case they might face. Safehaven’s nurse educators have developed the scenarios most valuable for staff and are always evaluating potential gaps to target follow-up training and resource development, reinforcing a culture of continuous learning.

Building Confidence in Complex Care – The Tracheostomy and Ventilation Program
At Safehaven, education is a pillar of excellence that guides our work and our commitment to providing the highest standard of care.

One of the most impactful initiatives led by the nurse educators has been the creation and expansion of Safehaven’s tracheostomy and ventilator program. Built from the ground up, this specialized program addresses a critical need in both internal and external healthcare environments.

The program was launched in 2017 in direct response to a lack of community-based supports for complex children. There were children living in the hospital as there was no community-based programming in place. Safehaven’s educators now deliver a monthly, hands-on training program tailored to nursing staff, providing a safe environment to build comfort and confidence in complex respiratory care techniques.

Whether through simulation-based education or specialized respiratory education, Safehaven’s nurse educators are leading the charge in elevating healthcare education. Their work is not only improving staff performance but also enhancing client safety and outcomes – laying the foundation for a more informed, prepared, and empowered clinical workforce.

What began as an internal initiative has now expanded to support other organizations in the sector, further proving the value and effectiveness of the program. The results speak for themselves:

Fewer incidents Improved clinical performance Overwhelmingly positive feedback from participants who feel more confident and capable in their roles.

BOLD LEADERSHIP. SMART INNOVATION. RELENTLESS COMMITMENT TO QUALITY.

Did you know, Safehaven has clinical nurse educators who provide regular clinical education to staff? This year, they provided over 4,800 hours of education!

At Safehaven, our Clinical Nurse Educators are transforming the way healthcare education is delivered, using evidence-based approaches and advanced technology to ensure staff are equipped to provide the highest level of care to medically complex clients. Their commitment to continuous learning, hands-on education, and simulation-based education is helping to set new standards in community care.

Simulation-Based Learning: Preparing for the Real World
Through the recent introduction of a state-of-the-art simulation mannequin and the development of a fully equipped simulation room, Safehaven’s educators are creating opportunities for staff to engage in realistic, clinical scenarios to practice their education and skills. These simulations are modelled after best practice exercises and are designed to replicate emergency and critical care situations, helping staff develop critical thinking skills, sharpen clinical techniques, and build the confidence to respond effectively in real time.

These education sessions are more than just practice – they’re about preparing for the unpredictable. The simulation room can replicate any medical scenario, allowing staff to be ready for any client case they might face. Safehaven’s nurse educators have developed the scenarios most valuable for staff and are always evaluating potential gaps to target follow-up training and resource development, reinforcing a culture of continuous learning.

Building Confidence in Complex Care – The Tracheostomy and Ventilation Program
At Safehaven, education is a pillar of excellence that guides our work and our commitment to providing the highest standard of care.

One of the most impactful initiatives led by the nurse educators has been the creation and expansion of Safehaven’s tracheostomy and ventilator program. Built from the ground up, this specialized program addresses a critical need in both internal and external healthcare environments.

The program was launched in 2017 in direct response to a lack of community-based supports for complex children. There were children living in the hospital as there was no community-based programming in place. Safehaven’s educators now deliver a monthly, hands-on training program tailored to nursing staff, providing a safe environment to build comfort and confidence in complex respiratory care techniques.

Whether through simulation-based education or specialized respiratory education, Safehaven’s nurse educators are leading the charge in elevating healthcare education. Their work is not only improving staff performance but also enhancing client safety and outcomes – laying the foundation for a more informed, prepared, and empowered clinical workforce.

What began as an internal initiative has now expanded to support other organizations in the sector, further proving the value and effectiveness of the program. The results speak for themselves:

Fewer incidents Improved clinical performance Overwhelmingly positive feedback from participants who feel more confident and capable in their roles.

BOLD LEADERSHIP. SMART INNOVATION. RELENTLESS COMMITMENT TO QUALITY.

Did you know, Safehaven has clinical nurse educators who provide regular clinical education to staff? This year, they provided over 4,800 hours of education!

At Safehaven, our Clinical Nurse Educators are transforming the way healthcare education is delivered, using evidence-based approaches and advanced technology to ensure staff are equipped to provide the highest level of care to medically complex clients. Their commitment to continuous learning, hands-on education, and simulation-based education is helping to set new standards in community care.

Simulation-Based Learning: Preparing for the Real World
Through the recent introduction of a state-of-the-art simulation mannequin and the development of a fully equipped simulation room, Safehaven’s educators are creating opportunities for staff to engage in realistic, clinical scenarios to practice their education and skills. These simulations are modelled after best practice exercises and are designed to replicate emergency and critical care situations, helping staff develop critical thinking skills, sharpen clinical techniques, and build the confidence to respond effectively in real time.

These education sessions are more than just practice – they’re about preparing for the unpredictable. The simulation room can replicate any medical scenario, allowing staff to be ready for any client case they might face. Safehaven’s nurse educators have developed the scenarios most valuable for staff and are always evaluating potential gaps to target follow-up training and resource development, reinforcing a culture of continuous learning.

Building Confidence in Complex Care – The Tracheostomy and Ventilation Program
At Safehaven, education is a pillar of excellence that guides our work and our commitment to providing the highest standard of care.

One of the most impactful initiatives led by the nurse educators has been the creation and expansion of Safehaven’s tracheostomy and ventilator program. Built from the ground up, this specialized program addresses a critical need in both internal and external healthcare environments.

The program was launched in 2017 in direct response to a lack of community-based supports for complex children. There were children living in the hospital as there was no community-based programming in place. Safehaven’s educators now deliver a monthly, hands-on training program tailored to nursing staff, providing a safe environment to build comfort and confidence in complex respiratory care techniques.

Whether through simulation-based education or specialized respiratory education, Safehaven’s nurse educators are leading the charge in elevating healthcare education. Their work is not only improving staff performance but also enhancing client safety and outcomes – laying the foundation for a more informed, prepared, and empowered clinical workforce.

What began as an internal initiative has now expanded to support other organizations in the sector, further proving the value and effectiveness of the program. The results speak for themselves:

Fewer incidents Improved clinical performance Overwhelmingly positive feedback from participants who feel more confident and capable in their roles.

BOLD LEADERSHIP. SMART INNOVATION. RELENTLESS COMMITMENT TO QUALITY.

Did you know, Safehaven has clinical nurse educators who provide regular clinical education to staff? This year, they provided over 4,800 hours of education!

At Safehaven, our Clinical Nurse Educators are transforming the way healthcare education is delivered, using evidence-based approaches and advanced technology to ensure staff are equipped to provide the highest level of care to medically complex clients. Their commitment to continuous learning, hands-on education, and simulation-based education is helping to set new standards in community care.

Simulation-Based Learning: Preparing for the Real World
Through the recent introduction of a state-of-the-art simulation mannequin and the development of a fully equipped simulation room, Safehaven’s educators are creating opportunities for staff to engage in realistic, clinical scenarios to practice their education and skills. These simulations are modelled after best practice exercises and are designed to replicate emergency and critical care situations, helping staff develop critical thinking skills, sharpen clinical techniques, and build the confidence to respond effectively in real time.

These education sessions are more than just practice – they’re about preparing for the unpredictable. The simulation room can replicate any medical scenario, allowing staff to be ready for any client case they might face. Safehaven’s nurse educators have developed the scenarios most valuable for staff and are always evaluating potential gaps to target follow-up training and resource development, reinforcing a culture of continuous learning.

Building Confidence in Complex Care – The Tracheostomy and Ventilation Program
At Safehaven, education is a pillar of excellence that guides our work and our commitment to providing the highest standard of care.

One of the most impactful initiatives led by the nurse educators has been the creation and expansion of Safehaven’s tracheostomy and ventilator program. Built from the ground up, this specialized program addresses a critical need in both internal and external healthcare environments.

The program was launched in 2017 in direct response to a lack of community-based supports for complex children. There were children living in the hospital as there was no community-based programming in place. Safehaven’s educators now deliver a monthly, hands-on training program tailored to nursing staff, providing a safe environment to build comfort and confidence in complex respiratory care techniques.

Whether through simulation-based education or specialized respiratory education, Safehaven’s nurse educators are leading the charge in elevating healthcare education. Their work is not only improving staff performance but also enhancing client safety and outcomes – laying the foundation for a more informed, prepared, and empowered clinical workforce.

What began as an internal initiative has now expanded to support other organizations in the sector, further proving the value and effectiveness of the program. The results speak for themselves:

Fewer incidents Improved clinical performance Overwhelmingly positive feedback from participants who feel more confident and capable in their roles.

THE POWER OF PHILANTHROPY: TRANSFORMING LIVES AT SAFEHAVEN

Your support changes lives! Thanks to the generosity of our donors, we’ve expanded programs, enhanced care, and created meaningful experiences that bring joy and fulfillment to the children and families we support.

Here are just a few initiatives your donations have made possible.

Bringing Joy and Connection Through Recreation
This year, philanthropy helped launch our new Adult Recreational Therapy Program with a generous $30,000 donation from the Azrieli Foundation. For many young adults with medical complexities who have aged out of school programs, structured activities can be hard to find and days can be repetitive. This new program changes that – we now offer at least four activities per week, just for adults, including a bowling club, baking classes, and art therapy!

Enhancing Care Through Vital Medical Equipment
Thanks to donor contributions, we were able to purchase essential medical equipment that enhances the safety, comfort, and well-being of the children, youth, and young adults we support. From specialized beds to adaptive mobility devices, these tools make a profound difference in daily care. First time donor to Safehaven, The Bourassa Savaria Foundation, generously funded $8,000 of new equipment this year.

The Healing Power of Music and Laughter
Support from our donors allowed us to grow our Music Therapy and Clown Therapy programs, bringing moments of joy to children, youth, and young adults who face daily medical challenges. Whether it’s a favourite song played on a guitar or a playful interaction with a therapeutic clown, these experiences provide comfort, self-expression, and emotional well-being. A heartfelt thank you to The Barrett Family Foundation for their incredible $250,000 commitment, helping us bring recreational programs like these to life.

THE POWER OF PHILANTHROPY: TRANSFORMING LIVES AT SAFEHAVEN

Your support changes lives! Thanks to the generosity of our donors, we’ve expanded programs, enhanced care, and created meaningful experiences that bring joy and fulfillment to the children and families we support.

Here are just a few initiatives your donations have made possible.

Bringing Joy and Connection Through Recreation
This year, philanthropy helped launch our new Adult Recreational Therapy Program with a generous $30,000 donation from the Azrieli Foundation. For many young adults with medical complexities who have aged out of school programs, structured activities can be hard to find and days can be repetitive. This new program changes that – we now offer at least four activities per week, just for adults, including a bowling club, baking classes, and art therapy!

Enhancing Care Through Vital Medical Equipment
Thanks to donor contributions, we were able to purchase essential medical equipment that enhances the safety, comfort, and well-being of the children, youth, and young adults we support. From specialized beds to adaptive mobility devices, these tools make a profound difference in daily care. First time donor to Safehaven, The Bourassa Savaria Foundation, generously funded $8,000 of new equipment this year.

The Healing Power of Music and Laughter
Support from our donors allowed us to grow our Music Therapy and Clown Therapy programs, bringing moments of joy to children, youth, and young adults who face daily medical challenges. Whether it’s a favourite song played on a guitar or a playful interaction with a therapeutic clown, these experiences provide comfort, self-expression, and emotional well-being. A heartfelt thank you to The Barrett Family Foundation for their incredible $250,000 commitment, helping us bring recreational programs like these to life.

THE POWER OF PHILANTHROPY: TRANSFORMING LIVES AT SAFEHAVEN

Your support changes lives! Thanks to the generosity of our donors, we’ve expanded programs, enhanced care, and created meaningful experiences that bring joy and fulfillment to the children and families we support.

Here are just a few initiatives your donations have made possible.

Bringing Joy and Connection Through Recreation
This year, philanthropy helped launch our new Adult Recreational Therapy Program with a generous $30,000 donation from the Azrieli Foundation. For many young adults with medical complexities who have aged out of school programs, structured activities can be hard to find and days can be repetitive. This new program changes that – we now offer at least four activities per week, just for adults, including a bowling club, baking classes, and art therapy!

Enhancing Care Through Vital Medical Equipment
Thanks to donor contributions, we were able to purchase essential medical equipment that enhances the safety, comfort, and well-being of the children, youth, and young adults we support. From specialized beds to adaptive mobility devices, these tools make a profound difference in daily care. First time donor to Safehaven, The Bourassa Savaria Foundation, generously funded $8,000 of new equipment this year.

The Healing Power of Music and Laughter
Support from our donors allowed us to grow our Music Therapy and Clown Therapy programs, bringing moments of joy to children, youth, and young adults who face daily medical challenges. Whether it’s a favourite song played on a guitar or a playful interaction with a therapeutic clown, these experiences provide comfort, self-expression, and emotional well-being. A heartfelt thank you to The Barrett Family Foundation for their incredible $250,000 commitment, helping us bring recreational programs like these to life.

THE POWER OF PHILANTHROPY: TRANSFORMING LIVES AT SAFEHAVEN

Your support changes lives! Thanks to the generosity of our donors, we’ve expanded programs, enhanced care, and created meaningful experiences that bring joy and fulfillment to the children and families we support.

Here are just a few initiatives your donations have made possible.

Bringing Joy and Connection Through Recreation
This year, philanthropy helped launch our new Adult Recreational Therapy Program with a generous $30,000 donation from the Azrieli Foundation. For many young adults with medical complexities who have aged out of school programs, structured activities can be hard to find and days can be repetitive. This new program changes that – we now offer at least four activities per week, just for adults, including a bowling club, baking classes, and art therapy!

Enhancing Care Through Vital Medical Equipment
Thanks to donor contributions, we were able to purchase essential medical equipment that enhances the safety, comfort, and well-being of the children, youth, and young adults we support. From specialized beds to adaptive mobility devices, these tools make a profound difference in daily care. First time donor to Safehaven, The Bourassa Savaria Foundation, generously funded $8,000 of new equipment this year.

The Healing Power of Music and Laughter
Support from our donors allowed us to grow our Music Therapy and Clown Therapy programs, bringing moments of joy to children, youth, and young adults who face daily medical challenges. Whether it’s a favourite song played on a guitar or a playful interaction with a therapeutic clown, these experiences provide comfort, self-expression, and emotional well-being. A heartfelt thank you to The Barrett Family Foundation for their incredible $250,000 commitment, helping us bring recreational programs like these to life.

Creating a Sensory Haven With a Snoezelen Room
This year, we installed a new Snoezelen Room, a multi-sensory environment that provides a calming and therapeutic space for children with sensory processing challenges. Made possible by donor generosity, this innovative room helps reduce anxiety, promote relaxation, and encourage engagement. Many donors made this room possible, including The Bickle Wilder Foundation, The Harry E. Foster Charitable Foundation, and the Knights of Columbus, St. Peter’s Council.

Compassionate Care for Families Facing the Unimaginable
A transformative $100,000 donation from the Krawczyk Family Foundation enabled us to advance our care for palliative clients. This support ensures children will be able to live their final days in the place they call home, surrounded by the friends, family, and staff that they know and love, rather than being moved to a hospital or unfamiliar facility.

Elevating Voices Through Client and Family Rounding
Philanthropy has also fueled a new Client and Family Rounding Initiative. By engaging directly with families, we are improving the quality of our services and making Safehaven a true partner in care. This program was made possible through a Healthcare Insurance Reciprocal of Canada HIROC Safety Grant.

Spreading Holiday Cheer
Thanks to your generous donations and the incredible support from the Knights of Columbus Cardinal Carter Assembly Woodbridge, the holidays were truly magical at Safehaven. Every child received special Christmas gifts, and festive celebrations brought joy, laughter, and unforgettable memories to our homes. A heartfelt thank you goes to our dedicated Board of Directors, who not only provide generous financial support for this initiative but also rally their families and friends to contribute. Each year, Board members personally wrap every gift with care and deliver them to the homes, ensuring that every child feels the warmth and magic of the season.

Creating a Sensory Haven With a Snoezelen Room
This year, we installed a new Snoezelen Room, a multi-sensory environment that provides a calming and therapeutic space for children with sensory processing challenges. Made possible by donor generosity, this innovative room helps reduce anxiety, promote relaxation, and encourage engagement. Many donors made this room possible, including The Bickle Wilder Foundation, The Harry E. Foster Charitable Foundation, and the Knights of Columbus, St. Peter’s Council.

Compassionate Care for Families Facing the Unimaginable
A transformative $100,000 donation from the Krawczyk Family Foundation enabled us to advance our care for palliative clients. This support ensures children will be able to live their final days in the place they call home, surrounded by the friends, family, and staff that they know and love, rather than being moved to a hospital or unfamiliar facility.

Elevating Voices Through Client and Family Rounding
Philanthropy has also fueled a new Client and Family Rounding Initiative. By engaging directly with families, we are improving the quality of our services and making Safehaven a true partner in care. This program was made possible through a Healthcare Insurance Reciprocal of Canada HIROC Safety Grant.

Spreading Holiday Cheer
Thanks to your generous donations and the incredible support from the Knights of Columbus Cardinal Carter Assembly Woodbridge, the holidays were truly magical at Safehaven. Every child received special Christmas gifts, and festive celebrations brought joy, laughter, and unforgettable memories to our homes. A heartfelt thank you goes to our dedicated Board of Directors, who not only provide generous financial support for this initiative but also rally their families and friends to contribute. Each year, Board members personally wrap every gift with care and deliver them to the homes, ensuring that every child feels the warmth and magic of the season.

Creating a Sensory Haven With a Snoezelen Room
This year, we installed a new Snoezelen Room, a multi-sensory environment that provides a calming and therapeutic space for children with sensory processing challenges. Made possible by donor generosity, this innovative room helps reduce anxiety, promote relaxation, and encourage engagement. Many donors made this room possible, including The Bickle Wilder Foundation, The Harry E. Foster Charitable Foundation, and the Knights of Columbus, St. Peter’s Council.

Compassionate Care for Families Facing the Unimaginable
A transformative $100,000 donation from the Krawczyk Family Foundation enabled us to advance our care for palliative clients. This support ensures children will be able to live their final days in the place they call home, surrounded by the friends, family, and staff that they know and love, rather than being moved to a hospital or unfamiliar facility.

Elevating Voices Through Client and Family Rounding
Philanthropy has also fueled a new Client and Family Rounding Initiative. By engaging directly with families, we are improving the quality of our services and making Safehaven a true partner in care. This program was made possible through a Healthcare Insurance Reciprocal of Canada HIROC Safety Grant.

Spreading Holiday Cheer
Thanks to your generous donations and the incredible support from the Knights of Columbus Cardinal Carter Assembly Woodbridge, the holidays were truly magical at Safehaven. Every child received special Christmas gifts, and festive celebrations brought joy, laughter, and unforgettable memories to our homes. A heartfelt thank you goes to our dedicated Board of Directors, who not only provide generous financial support for this initiative but also rally their families and friends to contribute. Each year, Board members personally wrap every gift with care and deliver them to the homes, ensuring that every child feels the warmth and magic of the season.

Creating a Sensory Haven With a Snoezelen Room
This year, we installed a new Snoezelen Room, a multi-sensory environment that provides a calming and therapeutic space for children with sensory processing challenges. Made possible by donor generosity, this innovative room helps reduce anxiety, promote relaxation, and encourage engagement. Many donors made this room possible, including The Bickle Wilder Foundation, The Harry E. Foster Charitable Foundation, and the Knights of Columbus, St. Peter’s Council.

Compassionate Care for Families Facing the Unimaginable
A transformative $100,000 donation from the Krawczyk Family Foundation enabled us to advance our care for palliative clients. This support ensures children will be able to live their final days in the place they call home, surrounded by the friends, family, and staff that they know and love, rather than being moved to a hospital or unfamiliar facility.

Elevating Voices Through Client and Family Rounding
Philanthropy has also fueled a new Client and Family Rounding Initiative. By engaging directly with families, we are improving the quality of our services and making Safehaven a true partner in care. This program was made possible through a Healthcare Insurance Reciprocal of Canada HIROC Safety Grant.

Spreading Holiday Cheer
Thanks to your generous donations and the incredible support from the Knights of Columbus Cardinal Carter Assembly Woodbridge, the holidays were truly magical at Safehaven. Every child received special Christmas gifts, and festive celebrations brought joy, laughter, and unforgettable memories to our homes. A heartfelt thank you goes to our dedicated Board of Directors, who not only provide generous financial support for this initiative but also rally their families and friends to contribute. Each year, Board members personally wrap every gift with care and deliver them to the homes, ensuring that every child feels the warmth and magic of the season.

DONOR RECOGNITION

With your support, Safehaven is building a future where children, youth, and adults with medical complexities have the care, connection, and opportunities they need to thrive. Thank you for making a meaningful difference.

Donations received from April 1, 2024 to March 31, 2025

$250,000 +
The Barrett Family Foundation

$100,000 +
Krawczyk Family Foundation

$30,000 +
Angels from Heaven Youth Foundation
The Azrieli Foundation

$20,000 to $29,999
Fitzhenry Family Foundation
LiUNA! Local 183 & Local 183 Charitable Foundation
The Bickle-Wilder Foundation

$10,000 to $19,999
Healthcare Insurance Reciprocal of Canada
John J. Nassr Sr. Foundation
Laura Dottori-Attanasio
The Harry E. Foster Charitable Foundation

$5,000 to $9,999
Alectra Inc.
Alexion Pharma Canada
Bourassa Savaria Foundation
Enbridge
iA Groupe Financier
James and Karen Forward
Linda Wright
Perkell Family
Susan & Jean Bisaillon
The Alice and Murray Maitland Foundation

$1,000 to $4,999
1000692989 Ontario Inc.
Ecclesiastical Insurance Office
Gaurav Singh
Heather Stockton
Jackman Foundation
Judy Costello
Knights of Columbus, St. Peter’s Council
Mary Peterson
P. Lesti Professional Corporation
Peter & Greg WalkerContracting Inc.
Queen of the Holy Rosary Shrine
Rona Foundation
Sandra Smith
Spec Furniture Inc.
St. Andrews Society of Toronto & St. Andrews Charitable Foundation
St. George’s Society Toronto
The John C. and Sally Horsfall Eaton Foundation
Unifor Social Justice Fund

Up to $999
Adefunke Ibironke
Ahran Cho
Alex, Ziggy, and Casper McCarter-Zacks
Andrew Robertson
Andrew Weir
Ann Mowat
Anna La
Anonymous
Anthony W. Hull
Ashley Georgia Carambelas
Ashley Pettifer
Bernadette Gallagher
Bradley Kubian
Brian Whittaker
Brittany Travis
Carol & Peter Smiley
Catherine Gaulton
Catherine McInerney
Cathy Erskine
Charisma Panchapakesan
Charities Aid Foundation Canada
Chelsea Coster
Chloe Doesburg
Cindy O’Neill
Colleen Barlow
David Bradley
David Poley
Debi Archinoff
Deborah Fowler
Diana Chappell
Dianna Lesti
Dianna Symonds
Dianne Basnicki
Dina MacPhail Barnes
Dorothy Loeffen
Dr. Caitlin Gallagher Inc
Eddy Chan
Elisabeth Ward
Elizabeth Taugher-Spratt
Erika B. Kalichman Professional Corporation
Gaby Bourbara
Gartner
Gaurav Vashishtha
George Morrison
Gino Truant
Google LLC
Helen Brouwer
Humber Valley United Church Women
International Brotherhood of Electrical Workers, L.U. 353
Ivona Ilic
Jake Ristevski
Jane and Dave Howell
Jane Jhaveri-Malt
Janet Gillespie
Janet Howes
Janet Quinn
Jason Behamdouni
Jessica Wiersma

Joan Taylor
John Weidner
Josephine Garrity
Judy Litwack-Goldman
Julie Castle
Julie May
K. Sequeira
Kathy Bryson
Khalil Alfar
Kinectrics
Laura Pazzano
Laurel Brazill
Lindsey Coulter
Lorella Zanchetta
Lorraine Pigulski
Louie Mata
Lynda Gibson
Maninder Gill
Marelize Konig
Margaret & John D’Aloisio
Marilyn Casey
Marilyn Debora
Martha Chapman
Michele Dey
Microsoft Canada
Montu Gupta
Natalie Thomas
Natanz Bergeron
Neda Saniei
Noela Fowler
Paul Beeston
Paul Cockburn
Peter & Heather Simpson
Professional Staffing
Queeny Tran
Rachel Truant
Rahul Kashyap
Renee Blomme
Richard & Gisele Woods
Rita Pasquarelli
Sacha Kennedy
Sandra Sparkes
Scott Woodrow
Susan Webb
Suzelle de Wet
Thomas Kemp
Ulana Pahuta
Unilock Ltd.
UPS Canada
Valeria Ponis

Gifts in-Kind
Dani Peters – Magnet Strategy Group
Kathy Cheng
Melanie Paradis – Texture Communications
Valari Gayle
Vanessa Gareri

If you would like to donate,
please visit
safehaven.to/donate


DONOR RECOGNITION

With your support, Safehaven is building a future where children, youth, and adults with medical complexities have the care, connection, and opportunities they need to thrive. Thank you for making a meaningful difference.

Donations received from April 1, 2024 to March 31, 2025

$250,000 +
The Barrett Family Foundation

$100,000 +
Krawczyk Family Foundation

$30,000 +
Angels from Heaven Youth Foundation
The Azrieli Foundation

$20,000 to $29,999
Fitzhenry Family Foundation
LiUNA! Local 183 & Local 183 Charitable Foundation
The Bickle-Wilder Foundation

$10,000 to $19,999
Healthcare Insurance Reciprocal of Canada
John J. Nassr Sr. Foundation
Laura Dottori-Attanasio
The Harry E. Foster Charitable Foundation

$5,000 to $9,999
Alectra Inc.
Alexion Pharma Canada
Bourassa Savaria Foundation
Enbridge
iA Groupe Financier
James and Karen Forward
Linda Wright
Perkell Family
Susan & Jean Bisaillon
The Alice and Murray Maitland Foundation

$1,000 to $4,999
1000692989 Ontario Inc.
Ecclesiastical Insurance Office
Gaurav Singh
Heather Stockton
Jackman Foundation
Judy Costello
Knights of Columbus, St. Peter’s Council
Mary Peterson
P. Lesti Professional Corporation
Peter & Greg WalkerContracting Inc.
Queen of the Holy Rosary Shrine
Rona Foundation
Sandra Smith
Spec Furniture Inc.
St. Andrews Society of Toronto & St. Andrews Charitable Foundation
St. George’s Society Toronto
The John C. and Sally Horsfall Eaton Foundation
Unifor Social Justice Fund

Up to $999
Adefunke Ibironke
Ahran Cho
Alex, Ziggy, and Casper McCarter-Zacks
Andrew Robertson
Andrew Weir
Ann Mowat
Anna La
Anonymous
Anthony W. Hull
Ashley Georgia Carambelas
Ashley Pettifer
Bernadette Gallagher
Bradley Kubian
Brian Whittaker
Brittany Travis
Carol & Peter Smiley
Catherine Gaulton
Catherine McInerney
Cathy Erskine
Charisma Panchapakesan
Charities Aid Foundation Canada
Chelsea Coster
Chloe Doesburg
Cindy O’Neill
Colleen Barlow
David Bradley
David Poley
Debi Archinoff
Deborah Fowler
Diana Chappell
Dianna Lesti
Dianna Symonds
Dianne Basnicki
Dina MacPhail Barnes
Dorothy Loeffen
Dr. Caitlin Gallagher Inc
Eddy Chan
Elisabeth Ward
Elizabeth Taugher-Spratt
Erika B. Kalichman Professional Corporation
Gaby Bourbara
Gartner
Gaurav Vashishtha
George Morrison
Gino Truant
Google LLC
Helen Brouwer
Humber Valley United Church Women
International Brotherhood of Electrical Workers, L.U. 353
Ivona Ilic
Jake Ristevski
Jane and Dave Howell
Jane Jhaveri-Malt
Janet Gillespie
Janet Howes
Janet Quinn
Jason Behamdouni
Jessica Wiersma

Joan Taylor
John Weidner
Josephine Garrity
Judy Litwack-Goldman
Julie Castle
Julie May
K. Sequeira
Kathy Bryson
Khalil Alfar
Kinectrics
Laura Pazzano
Laurel Brazill
Lindsey Coulter
Lorella Zanchetta
Lorraine Pigulski
Louie Mata
Lynda Gibson
Maninder Gill
Marelize Konig
Margaret & John D’Aloisio
Marilyn Casey
Marilyn Debora
Martha Chapman
Michele Dey
Microsoft Canada
Montu Gupta
Natalie Thomas
Natanz Bergeron
Neda Saniei
Noela Fowler
Paul Beeston
Paul Cockburn
Peter & Heather Simpson
Professional Staffing
Queeny Tran
Rachel Truant
Rahul Kashyap
Renee Blomme
Richard & Gisele Woods
Rita Pasquarelli
Sacha Kennedy
Sandra Sparkes
Scott Woodrow
Susan Webb
Suzelle de Wet
Thomas Kemp
Ulana Pahuta
Unilock Ltd.
UPS Canada
Valeria Ponis

Gifts in-Kind
Dani Peters – Magnet Strategy Group
Kathy Cheng
Melanie Paradis – Texture Communications
Valari Gayle
Vanessa Gareri

If you would like to donate,
please visit
safehaven.to/donate


DONOR RECOGNITION

With your support, Safehaven is building a future where children, youth, and adults with medical complexities have the care, connection, and opportunities they need to thrive. Thank you for making a meaningful difference.

Donations received from April 1, 2024 to March 31, 2025

$250,000 +
The Barrett Family Foundation

$100,000 +
Krawczyk Family Foundation

$30,000 +
Angels from Heaven Youth Foundation
The Azrieli Foundation

$20,000 to $29,999
Fitzhenry Family Foundation
LiUNA! Local 183 & Local 183 Charitable Foundation
The Bickle-Wilder Foundation

$10,000 to $19,999
Healthcare Insurance Reciprocal of Canada
John J. Nassr Sr. Foundation
Laura Dottori-Attanasio
The Harry E. Foster Charitable Foundation

$5,000 to $9,999
Alectra Inc.
Alexion Pharma Canada
Bourassa Savaria Foundation
Enbridge
iA Groupe Financier
James and Karen Forward
Linda Wright
Perkell Family
Susan & Jean Bisaillon
The Alice and Murray Maitland Foundation

$1,000 to $4,999
1000692989 Ontario Inc.
Ecclesiastical Insurance Office
Gaurav Singh
Heather Stockton
Jackman Foundation
Judy Costello
Knights of Columbus, St. Peter’s Council
Mary Peterson
P. Lesti Professional Corporation
Peter & Greg WalkerContracting Inc.
Queen of the Holy Rosary Shrine
Rona Foundation
Sandra Smith
Spec Furniture Inc.
St. Andrews Society of Toronto & St. Andrews Charitable Foundation
St. George’s Society Toronto
The John C. and Sally Horsfall Eaton Foundation
Unifor Social Justice Fund

Up to $999
Adefunke Ibironke
Ahran Cho
Alex, Ziggy, and Casper McCarter-Zacks
Andrew Robertson
Andrew Weir
Ann Mowat
Anna La
Anonymous
Anthony W. Hull
Ashley Georgia Carambelas
Ashley Pettifer
Bernadette Gallagher
Bradley Kubian
Brian Whittaker
Brittany Travis
Carol & Peter Smiley
Catherine Gaulton
Catherine McInerney
Cathy Erskine
Charisma Panchapakesan
Charities Aid Foundation Canada
Chelsea Coster
Chloe Doesburg
Cindy O’Neill
Colleen Barlow
David Bradley
David Poley
Debi Archinoff
Deborah Fowler
Diana Chappell
Dianna Lesti
Dianna Symonds
Dianne Basnicki
Dina MacPhail Barnes
Dorothy Loeffen
Dr. Caitlin Gallagher Inc
Eddy Chan
Elisabeth Ward
Elizabeth Taugher-Spratt
Erika B. Kalichman Professional Corporation
Gaby Bourbara
Gartner
Gaurav Vashishtha
George Morrison
Gino Truant
Google LLC
Helen Brouwer
Humber Valley United Church Women
International Brotherhood of Electrical Workers, L.U. 353
Ivona Ilic
Jake Ristevski
Jane and Dave Howell
Jane Jhaveri-Malt
Janet Gillespie
Janet Howes
Janet Quinn
Jason Behamdouni
Jessica Wiersma

Joan Taylor
John Weidner
Josephine Garrity
Judy Litwack-Goldman
Julie Castle
Julie May
K. Sequeira
Kathy Bryson
Khalil Alfar
Kinectrics
Laura Pazzano
Laurel Brazill
Lindsey Coulter
Lorella Zanchetta
Lorraine Pigulski
Louie Mata
Lynda Gibson
Maninder Gill
Marelize Konig
Margaret & John D’Aloisio
Marilyn Casey
Marilyn Debora
Martha Chapman
Michele Dey
Microsoft Canada
Montu Gupta
Natalie Thomas
Natanz Bergeron
Neda Saniei
Noela Fowler
Paul Beeston
Paul Cockburn
Peter & Heather Simpson
Professional Staffing
Queeny Tran
Rachel Truant
Rahul Kashyap
Renee Blomme
Richard & Gisele Woods
Rita Pasquarelli
Sacha Kennedy
Sandra Sparkes
Scott Woodrow
Susan Webb
Suzelle de Wet
Thomas Kemp
Ulana Pahuta
Unilock Ltd.
UPS Canada
Valeria Ponis

Gifts in-Kind
Dani Peters – Magnet Strategy Group
Kathy Cheng
Melanie Paradis – Texture Communications
Valari Gayle
Vanessa Gareri

If you would like to donate,
please visit
safehaven.to/donate


DONOR RECOGNITION

With your support, Safehaven is building a future where children, youth, and adults with medical complexities have the care, connection, and opportunities they need to thrive. Thank you for making a meaningful difference.

Donations received from April 1, 2024 to March 31, 2025

$250,000 +
The Barrett Family Foundation

$100,000 +
Krawczyk Family Foundation

$30,000 +
Angels from Heaven Youth Foundation
The Azrieli Foundation

$20,000 to $29,999
Fitzhenry Family Foundation
LiUNA! Local 183 & Local 183 Charitable Foundation
The Bickle-Wilder Foundation

$10,000 to $19,999
Healthcare Insurance Reciprocal of Canada
John J. Nassr Sr. Foundation
Laura Dottori-Attanasio
The Harry E. Foster Charitable Foundation

$5,000 to $9,999
Alectra Inc.
Alexion Pharma Canada
Bourassa Savaria Foundation
Enbridge
iA Groupe Financier
James and Karen Forward
Linda Wright
Perkell Family
Susan & Jean Bisaillon
The Alice and Murray Maitland Foundation

$1,000 to $4,999
1000692989 Ontario Inc.
Ecclesiastical Insurance Office
Gaurav Singh
Heather Stockton
Jackman Foundation
Judy Costello
Knights of Columbus, St. Peter’s Council
Mary Peterson
P. Lesti Professional Corporation
Peter & Greg WalkerContracting Inc.
Queen of the Holy Rosary Shrine
Rona Foundation
Sandra Smith
Spec Furniture Inc.
St. Andrews Society of Toronto & St. Andrews Charitable Foundation
St. George’s Society Toronto
The John C. and Sally Horsfall Eaton Foundation
Unifor Social Justice Fund

Up to $999
Adefunke Ibironke
Ahran Cho
Alex, Ziggy, and Casper McCarter-Zacks
Andrew Robertson
Andrew Weir
Ann Mowat
Anna La
Anonymous
Anthony W. Hull
Ashley Georgia Carambelas
Ashley Pettifer
Bernadette Gallagher
Bradley Kubian
Brian Whittaker
Brittany Travis
Carol & Peter Smiley
Catherine Gaulton
Catherine McInerney
Cathy Erskine
Charisma Panchapakesan
Charities Aid Foundation Canada
Chelsea Coster
Chloe Doesburg
Cindy O’Neill
Colleen Barlow
David Bradley
David Poley
Debi Archinoff
Deborah Fowler
Diana Chappell
Dianna Lesti
Dianna Symonds
Dianne Basnicki
Dina MacPhail Barnes
Dorothy Loeffen
Dr. Caitlin Gallagher Inc
Eddy Chan
Elisabeth Ward
Elizabeth Taugher-Spratt
Erika B. Kalichman Professional Corporation
Gaby Bourbara
Gartner
Gaurav Vashishtha
George Morrison
Gino Truant
Google LLC
Helen Brouwer
Humber Valley United Church Women
International Brotherhood of Electrical Workers, L.U. 353
Ivona Ilic
Jake Ristevski
Jane and Dave Howell
Jane Jhaveri-Malt
Janet Gillespie
Janet Howes
Janet Quinn
Jason Behamdouni
Jessica Wiersma

Joan Taylor
John Weidner
Josephine Garrity
Judy Litwack-Goldman
Julie Castle
Julie May
K. Sequeira
Kathy Bryson
Khalil Alfar
Kinectrics
Laura Pazzano
Laurel Brazill
Lindsey Coulter
Lorella Zanchetta
Lorraine Pigulski
Louie Mata
Lynda Gibson
Maninder Gill
Marelize Konig
Margaret & John D’Aloisio
Marilyn Casey
Marilyn Debora
Martha Chapman
Michele Dey
Microsoft Canada
Montu Gupta
Natalie Thomas
Natanz Bergeron
Neda Saniei
Noela Fowler
Paul Beeston
Paul Cockburn
Peter & Heather Simpson
Professional Staffing
Queeny Tran
Rachel Truant
Rahul Kashyap
Renee Blomme
Richard & Gisele Woods
Rita Pasquarelli
Sacha Kennedy
Sandra Sparkes
Scott Woodrow
Susan Webb
Suzelle de Wet
Thomas Kemp
Ulana Pahuta
Unilock Ltd.
UPS Canada
Valeria Ponis

Gifts in-Kind
Dani Peters – Magnet Strategy Group
Kathy Cheng
Melanie Paradis – Texture Communications
Valari Gayle
Vanessa Gareri

If you would like to donate,
please visit
safehaven.to/donate


ROOTED IN COMMUNITY, POWERED BY CONNECTION

At Safehaven, community is at the very heart of who we are and shapes everything we do. With six locations across Toronto and the GTA, we are deeply committed to fostering inclusion, building meaningful relationships, and engaging with the people and partners who support our vision.

Over the past year, we have been proud to welcome several elected officials and local community leaders to our sites, offering them a firsthand look at the life changing impact of inclusive, community-based care. These visits fill us with pride, and also serve as a powerful way to strengthen the partnerships that are so important to our work to advocate for policies that prioritize accessibility, dignity and support for medically complex individuals across Ontario. We are deeply grateful to our elected officials for their continued support, engagement, and commitment to helping us build a more inclusive and responsive system of care.

By engaging policymakers directly, we are helping to shape a future where inclusion, accessibility, and support are priorities at every level.

Safehaven’s community involvement also extends beyond our walls. This summer, we once again participated in the Big on Bloor Festival, a lively celebration of arts, culture, and community spirit. Stationed outside our Bloor location in Toronto, we connected with neighbours, met with new supporters, and raised awareness of the essential role inclusive care plays in building stronger, more compassionate communities. Events like this offer us the opportunity to introduce Safehaven to a broader audience and strengthen our ties within the community.

The holiday season brought another highlight with our Annual Christmas Brunch, a cherished tradition made possible through the generosity of the Knights of Columbus Cardinal Carter Assembly Woodbridge.

Clients and families were treated to a festive celebration complete with Santa, Mrs. Claus, and their cheerful selves delivering gifts from personalized wish lists. The event brought laughter, warmth and a deep sense of belonging to all who attended.

In the winter months, Safehaven clients had the unforgettable opportunity to take to the ice with the U12 Select Vaughan Rangers at The Sports Village in Vaughan. Celebrating its fifth year, this partnership with the City of Vaughan Hockey Association continues to be a powerful example of breaking down barriers and creating joyful, shared experiences that stay with our clients and their families.

Whether through community celebrations, government engagement, or beloved traditions, Safehaven remains deeply committed to building a more inclusive future – one where everyone belongs, is supported, and has the opportunity to thrive.

Board of Directors
Marelize Konig, Chair
Janet Gillespie, Vice Chair
Mary Peterson, Secretary
Gaby Bourbara
Laurel Brazill
Lindsey Coulter
Suzelle de Wet
Noela Fowler
Manny Gill
Jane Jhaveri-Malt
Sandra Smith
Lorella Zanchetta

ROOTED IN COMMUNITY, POWERED BY CONNECTION

At Safehaven, community is at the very heart of who we are and shapes everything we do. With six locations across Toronto and the GTA, we are deeply committed to fostering inclusion, building meaningful relationships, and engaging with the people and partners who support our vision.

Over the past year, we have been proud to welcome several elected officials and local community leaders to our sites, offering them a firsthand look at the life changing impact of inclusive, community-based care. These visits fill us with pride, and also serve as a powerful way to strengthen the partnerships that are so important to our work to advocate for policies that prioritize accessibility, dignity and support for medically complex individuals across Ontario. We are deeply grateful to our elected officials for their continued support, engagement, and commitment to helping us build a more inclusive and responsive system of care.

By engaging policymakers directly, we are helping to shape a future where inclusion, accessibility, and support are priorities at every level.

Safehaven’s community involvement also extends beyond our walls. This summer, we once again participated in the Big on Bloor Festival, a lively celebration of arts, culture, and community spirit. Stationed outside our Bloor location in Toronto, we connected with neighbours, met with new supporters, and raised awareness of the essential role inclusive care plays in building stronger, more compassionate communities. Events like this offer us the opportunity to introduce Safehaven to a broader audience and strengthen our ties within the community.

The holiday season brought another highlight with our Annual Christmas Brunch, a cherished tradition made possible through the generosity of the Knights of Columbus Cardinal Carter Assembly Woodbridge.

Clients and families were treated to a festive celebration complete with Santa, Mrs. Claus, and their cheerful selves delivering gifts from personalized wish lists. The event brought laughter, warmth and a deep sense of belonging to all who attended.

In the winter months, Safehaven clients had the unforgettable opportunity to take to the ice with the U12 Select Vaughan Rangers at The Sports Village in Vaughan. Celebrating its fifth year, this partnership with the City of Vaughan Hockey Association continues to be a powerful example of breaking down barriers and creating joyful, shared experiences that stay with our clients and their families.

Whether through community celebrations, government engagement, or beloved traditions, Safehaven remains deeply committed to building a more inclusive future – one where everyone belongs, is supported, and has the opportunity to thrive.

Board of Directors
Marelize Konig, Chair
Janet Gillespie, Vice Chair
Mary Peterson, Secretary
Gaby Bourbara
Laurel Brazill
Lindsey Coulter
Suzelle de Wet
Noela Fowler
Manny Gill
Jane Jhaveri-Malt
Sandra Smith
Lorella Zanchetta

ROOTED IN COMMUNITY, POWERED BY CONNECTION

At Safehaven, community is at the very heart of who we are and shapes everything we do. With six locations across Toronto and the GTA, we are deeply committed to fostering inclusion, building meaningful relationships, and engaging with the people and partners who support our vision.

Over the past year, we have been proud to welcome several elected officials and local community leaders to our sites, offering them a firsthand look at the life changing impact of inclusive, community-based care. These visits fill us with pride, and also serve as a powerful way to strengthen the partnerships that are so important to our work to advocate for policies that prioritize accessibility, dignity and support for medically complex individuals across Ontario. We are deeply grateful to our elected officials for their continued support, engagement, and commitment to helping us build a more inclusive and responsive system of care.

By engaging policymakers directly, we are helping to shape a future where inclusion, accessibility, and support are priorities at every level.

Safehaven’s community involvement also extends beyond our walls. This summer, we once again participated in the Big on Bloor Festival, a lively celebration of arts, culture, and community spirit. Stationed outside our Bloor location in Toronto, we connected with neighbours, met with new supporters, and raised awareness of the essential role inclusive care plays in building stronger, more compassionate communities. Events like this offer us the opportunity to introduce Safehaven to a broader audience and strengthen our ties within the community.

The holiday season brought another highlight with our Annual Christmas Brunch, a cherished tradition made possible through the generosity of the Knights of Columbus Cardinal Carter Assembly Woodbridge.

Clients and families were treated to a festive celebration complete with Santa, Mrs. Claus, and their cheerful selves delivering gifts from personalized wish lists. The event brought laughter, warmth and a deep sense of belonging to all who attended.

In the winter months, Safehaven clients had the unforgettable opportunity to take to the ice with the U12 Select Vaughan Rangers at The Sports Village in Vaughan. Celebrating its fifth year, this partnership with the City of Vaughan Hockey Association continues to be a powerful example of breaking down barriers and creating joyful, shared experiences that stay with our clients and their families.

Whether through community celebrations, government engagement, or beloved traditions, Safehaven remains deeply committed to building a more inclusive future – one where everyone belongs, is supported, and has the opportunity to thrive.

Board of Directors
Marelize Konig, Chair
Janet Gillespie, Vice Chair
Mary Peterson, Secretary
Gaby Bourbara
Laurel Brazill
Lindsey Coulter
Suzelle de Wet
Noela Fowler
Manny Gill
Jane Jhaveri-Malt
Sandra Smith
Lorella Zanchetta

ROOTED IN COMMUNITY, POWERED BY CONNECTION

At Safehaven, community is at the very heart of who we are and shapes everything we do. With six locations across Toronto and the GTA, we are deeply committed to fostering inclusion, building meaningful relationships, and engaging with the people and partners who support our vision.

Over the past year, we have been proud to welcome several elected officials and local community leaders to our sites, offering them a firsthand look at the life changing impact of inclusive, community-based care. These visits fill us with pride, and also serve as a powerful way to strengthen the partnerships that are so important to our work to advocate for policies that prioritize accessibility, dignity and support for medically complex individuals across Ontario. We are deeply grateful to our elected officials for their continued support, engagement, and commitment to helping us build a more inclusive and responsive system of care.

By engaging policymakers directly, we are helping to shape a future where inclusion, accessibility, and support are priorities at every level.

Safehaven’s community involvement also extends beyond our walls. This summer, we once again participated in the Big on Bloor Festival, a lively celebration of arts, culture, and community spirit. Stationed outside our Bloor location in Toronto, we connected with neighbours, met with new supporters, and raised awareness of the essential role inclusive care plays in building stronger, more compassionate communities. Events like this offer us the opportunity to introduce Safehaven to a broader audience and strengthen our ties within the community.

The holiday season brought another highlight with our Annual Christmas Brunch, a cherished tradition made possible through the generosity of the Knights of Columbus Cardinal Carter Assembly Woodbridge.

Clients and families were treated to a festive celebration complete with Santa, Mrs. Claus, and their cheerful selves delivering gifts from personalized wish lists. The event brought laughter, warmth and a deep sense of belonging to all who attended.

In the winter months, Safehaven clients had the unforgettable opportunity to take to the ice with the U12 Select Vaughan Rangers at The Sports Village in Vaughan. Celebrating its fifth year, this partnership with the City of Vaughan Hockey Association continues to be a powerful example of breaking down barriers and creating joyful, shared experiences that stay with our clients and their families.

Whether through community celebrations, government engagement, or beloved traditions, Safehaven remains deeply committed to building a more inclusive future – one where everyone belongs, is supported, and has the opportunity to thrive.

Board of Directors
Marelize Konig, Chair
Janet Gillespie, Vice Chair
Mary Peterson, Secretary
Gaby Bourbara
Laurel Brazill
Lindsey Coulter
Suzelle de Wet
Noela Fowler
Manny Gill
Jane Jhaveri-Malt
Sandra Smith
Lorella Zanchetta

THE URGENT NEED TO GROW

Safehaven is at a pivotal moment in its 35-year history. Medical advancements have enabled more children with complex care needs to survive and thrive well into adulthood – a milestone worth celebrating, but one that has exposed a deep gap in our care system.

As these individuals age, the supports available to them diminish, and families are often left to navigate this transition with limited resources and few alternatives. Parents are growing older, and many are no longer able to manage the intensive, around-the-clock care their loved ones require. The need for community based adult care – particularly respite and residential support – has never been more urgent.

At the same time, Safehaven is receiving more crisis referrals than ever before. Hospitals, families, and community agencies are turning to us when no one else can provide the level of specialized care required. Our partnerships with Holland Bloorview and SickKids have further expanded our ability to support the most medically complex individuals, and as a result, hospitals are increasingly relying on us to transition clients who are ready to leave acute care but have nowhere else to go.

Safehaven has become a critical bridge – one that reduces pressure on hospitals and restores quality of life to those who would otherwise remain institutionalized.

But our facilities are at capacity. We are turning away families who desperately need support, and we cannot meet the growing demand with our current infrastructure.

That’s why we’ve launched an ambitious redevelopment of our Bloor Street site – a 14-storey, purpose built facility that will house expanded pediatric and adult programs, introduce a long-awaited adult respite service, and create over 100 spots of affordable, supportive housing for adults with complex needs. This redevelopment isn’t just about increasing space; it’s about delivering the right care in the right place, and ensuring that no one is left behind because of the complexity of their care.

The Safehaven model has proven to be both compassionate and cost-effective. Our average care costs are significantly lower than those in hospital settings, and our clients thrive in the comfort and dignity of a home-like environment.

With your continued support, we can build on this success and create a future where every individual - regardless of their medical complexity – has access to the care, support, and community they deserve.

THE URGENT NEED TO GROW

Safehaven is at a pivotal moment in its 35-year history. Medical advancements have enabled more children with complex care needs to survive and thrive well into adulthood – a milestone worth celebrating, but one that has exposed a deep gap in our care system.

As these individuals age, the supports available to them diminish, and families are often left to navigate this transition with limited resources and few alternatives. Parents are growing older, and many are no longer able to manage the intensive, around-the-clock care their loved ones require. The need for community based adult care – particularly respite and residential support – has never been more urgent.

At the same time, Safehaven is receiving more crisis referrals than ever before. Hospitals, families, and community agencies are turning to us when no one else can provide the level of specialized care required. Our partnerships with Holland Bloorview and SickKids have further expanded our ability to support the most medically complex individuals, and as a result, hospitals are increasingly relying on us to transition clients who are ready to leave acute care but have nowhere else to go.

Safehaven has become a critical bridge – one that reduces pressure on hospitals and restores quality of life to those who would otherwise remain institutionalized.

But our facilities are at capacity. We are turning away families who desperately need support, and we cannot meet the growing demand with our current infrastructure.

That’s why we’ve launched an ambitious redevelopment of our Bloor Street site – a 14-storey, purpose built facility that will house expanded pediatric and adult programs, introduce a long-awaited adult respite service, and create over 100 spots of affordable, supportive housing for adults with complex needs. This redevelopment isn’t just about increasing space; it’s about delivering the right care in the right place, and ensuring that no one is left behind because of the complexity of their care.

The Safehaven model has proven to be both compassionate and cost-effective. Our average care costs are significantly lower than those in hospital settings, and our clients thrive in the comfort and dignity of a home-like environment.

With your continued support, we can build on this success and create a future where every individual - regardless of their medical complexity – has access to the care, support, and community they deserve.

THE URGENT NEED TO GROW

Safehaven is at a pivotal moment in its 35-year history. Medical advancements have enabled more children with complex care needs to survive and thrive well into adulthood – a milestone worth celebrating, but one that has exposed a deep gap in our care system.

As these individuals age, the supports available to them diminish, and families are often left to navigate this transition with limited resources and few alternatives. Parents are growing older, and many are no longer able to manage the intensive, around-the-clock care their loved ones require. The need for community based adult care – particularly respite and residential support – has never been more urgent.

At the same time, Safehaven is receiving more crisis referrals than ever before. Hospitals, families, and community agencies are turning to us when no one else can provide the level of specialized care required. Our partnerships with Holland Bloorview and SickKids have further expanded our ability to support the most medically complex individuals, and as a result, hospitals are increasingly relying on us to transition clients who are ready to leave acute care but have nowhere else to go.

Safehaven has become a critical bridge – one that reduces pressure on hospitals and restores quality of life to those who would otherwise remain institutionalized.

But our facilities are at capacity. We are turning away families who desperately need support, and we cannot meet the growing demand with our current infrastructure.

That’s why we’ve launched an ambitious redevelopment of our Bloor Street site – a 14-storey, purpose built facility that will house expanded pediatric and adult programs, introduce a long-awaited adult respite service, and create over 100 spots of affordable, supportive housing for adults with complex needs. This redevelopment isn’t just about increasing space; it’s about delivering the right care in the right place, and ensuring that no one is left behind because of the complexity of their care.

The Safehaven model has proven to be both compassionate and cost-effective. Our average care costs are significantly lower than those in hospital settings, and our clients thrive in the comfort and dignity of a home-like environment.

With your continued support, we can build on this success and create a future where every individual - regardless of their medical complexity – has access to the care, support, and community they deserve.

THE URGENT NEED TO GROW

Safehaven is at a pivotal moment in its 35-year history. Medical advancements have enabled more children with complex care needs to survive and thrive well into adulthood – a milestone worth celebrating, but one that has exposed a deep gap in our care system.

As these individuals age, the supports available to them diminish, and families are often left to navigate this transition with limited resources and few alternatives. Parents are growing older, and many are no longer able to manage the intensive, around-the-clock care their loved ones require. The need for community based adult care – particularly respite and residential support – has never been more urgent.

At the same time, Safehaven is receiving more crisis referrals than ever before. Hospitals, families, and community agencies are turning to us when no one else can provide the level of specialized care required. Our partnerships with Holland Bloorview and SickKids have further expanded our ability to support the most medically complex individuals, and as a result, hospitals are increasingly relying on us to transition clients who are ready to leave acute care but have nowhere else to go.

Safehaven has become a critical bridge – one that reduces pressure on hospitals and restores quality of life to those who would otherwise remain institutionalized.

But our facilities are at capacity. We are turning away families who desperately need support, and we cannot meet the growing demand with our current infrastructure.

That’s why we’ve launched an ambitious redevelopment of our Bloor Street site – a 14-storey, purpose built facility that will house expanded pediatric and adult programs, introduce a long-awaited adult respite service, and create over 100 spots of affordable, supportive housing for adults with complex needs. This redevelopment isn’t just about increasing space; it’s about delivering the right care in the right place, and ensuring that no one is left behind because of the complexity of their care.

The Safehaven model has proven to be both compassionate and cost-effective. Our average care costs are significantly lower than those in hospital settings, and our clients thrive in the comfort and dignity of a home-like environment.

With your continued support, we can build on this success and create a future where every individual - regardless of their medical complexity – has access to the care, support, and community they deserve.

FINANCIAL OVERVIEW 2024-2025

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FINANCIAL OVERVIEW 2024-2025

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FINANCIAL OVERVIEW 2024-2025

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JOIN US IN BUILDING THE FUTURE OF COMPLEX CARE

We’re ready to meet the growing demand – but we can’t do it alone.

With your support, we can transform the way care is delivered for the most medically complex individuals in our community. Whether you’re a donor, a partner, or a champion for inclusive care, there’s a role for you in this journey.

Together, we can build a future where every child, youth, and adult with complex needs has a safe place to call home.

Visit safehaven.to/donate to learn more, get involved, or make a gift.

JOIN US IN BUILDING THE FUTURE OF COMPLEX CARE

We’re ready to meet the growing demand – but we can’t do it alone.

With your support, we can transform the way care is delivered for the most medically complex individuals in our community. Whether you’re a donor, a partner, or a champion for inclusive care, there’s a role for you in this journey.

Together, we can build a future where every child, youth, and adult with complex needs has a safe place to call home.

Visit safehaven.to/donate to learn more, get involved, or make a gift.

JOIN US IN BUILDING THE FUTURE OF COMPLEX CARE

We’re ready to meet the growing demand – but we can’t do it alone.

With your support, we can transform the way care is delivered for the most medically complex individuals in our community. Whether you’re a donor, a partner, or a champion for inclusive care, there’s a role for you in this journey.

Together, we can build a future where every child, youth, and adult with complex needs has a safe place to call home.

Visit safehaven.to/donate to learn more, get involved, or make a gift.

About

Strategic Plan

Annual Reports

Our Team

Services

Respite Care

Residential Care

TCMCC

What's Going On
One in 100

Safehaven Shop

Contact Us

1173 Bloor Street W, Toronto, Ontario M6H 1M9

Phone

(416) 535 8525

Email

admin@safehaven.to

Charitable Business Number: 12659 9208 RR0001

Accessibility

Privacy Policy

Feedback

Copyright 2025

About

Strategic Plan

Annual Reports

Our Team

Services

Respite Care

Residential Care

TCMCC

What's Going On
One in 100

Safehaven Shop

Contact Us

1173 Bloor Street W, Toronto, Ontario M6H 1M9

Phone

(416) 535 8525

Email

admin@safehaven.to

Charitable Business Number: 12659 9208 RR0001

Accessibility

Privacy Policy

Feedback

Copyright 2025

About

Strategic Plan

Annual Reports

Our Team

Services

Respite Care

Residential Care

TCMCC

What's Going On
One in 100

Safehaven Shop

Contact Us

1173 Bloor Street W, Toronto, Ontario M6H 1M9

Phone

(416) 535 8525

Email

admin@safehaven.to

Charitable Business Number: 12659 9208 RR0001

Accessibility

Privacy Policy

Feedback

Copyright 2025